Jennifer Ramirez
Phoenix
Summary
A young personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Helping Customers that have any questions or concerning ensuring that customers have a good experience. Looking to expand new skills to use in any working environment.
Overview
5
5
years of professional experience
Work History
Receptionist
Advanced Dental Care of Arizona
08.2021 - Current
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks, in greeting customers, creating treatment plans and checking insurances to ensure information is updated to date.
- Learned and adapted quickly to new technology and software applications.
- Answered and directed incoming calls to help answer any question or concerns regarding any issue and schedule appointments.
Server
Hotcakes Emporium Pancake House & Restaurant
08.2020 - 08.2020
- Effectively communicated with manager and kitchen staff regarding customer care and service
- Served guest in fast paced environment and manage time
- Accurately recorded orders and answer questions about menu selection and made recommendation when required
- Deliver friendly service to ensure that customers are satisfied with service and food
Medical Biller
CVS Health
01.2020 - 06.2020
- Review and make necessary adjustments to patient demographic, insurance and account balance information
- Ensure to incorporated department policies and procedures for resolving accounts and submitting claims
- Process ABI and nurse type of claims by utilizing HC 360 production software in order to ensure swift precise billing or payment
- Revised more than 60 zero batches using various CVS systems resulting in highly updated claims that are verified and moved into a zero batch
- Modify open charge batches using billing grids to ensure that claim is accurate in accordance to the information in the billing grids resulting in accurate claims
- Internship
Education
Business Training -
Year Up / Gateway Community College
Phoenix, AZ06.2020
Skills
- Spanish
- Dentrix
- Weave
- Mondento
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Active Listener
- Respectful
- Positive Team Worker
- Scheduling appointments
- Positive and professional
- Customer service
- Problem-solving
Volunteer Experience
- Arizona Transplant Games, Phoenix, AZ, 12/07/19, Volunteer, Accompanied children to game stand and assisted them as they participated, Encouraged participants and volunteers to step out of their comfort zone and participate in games and activities
- First Friday Gear Up for Year Up, Phoenix, AZ, 11/01/19, Recruitment, Networked with First Friday attendees to help expand my communication and interact with others, Boosted my self-confidence and informed other young adults about Year Up
- Maryvale High School, Phoenix, AZ, 02/01/19, 04/01/19, French Club, Participated in French Club social activities including recruitment and fundraising opportunities
- Saint Vincent de Paul, Phoenix, AZ, 01/15/13, Volunteering, Fundraised for revitalization of church buildings by selling food and promoting opportunities to support
Timeline
Receptionist
Advanced Dental Care of Arizona
08.2021 - Current
Server
Hotcakes Emporium Pancake House & Restaurant
08.2020 - 08.2020
Medical Biller
CVS Health
01.2020 - 06.2020
Business Training -
Year Up / Gateway Community College
Similar Profiles
Justice AshlockJustice Ashlock
Front Office Supervisor at Advanced Dental CareFront Office Supervisor at Advanced Dental Care
Yleana FerminYleana Fermin
Expanded Functions Dental Assistant at Advanced Dental Care of Temple TerraceExpanded Functions Dental Assistant at Advanced Dental Care of Temple Terrace
Grace BergesonGrace Bergeson
Lead Dental Assistant at Arizona Pediatric Dental CareLead Dental Assistant at Arizona Pediatric Dental Care