Open To Work
Jennifer Reno
Maricopa
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Darden-Olive Garden
10.2016 - 09.2025
- Culture Builder, Developer, and Empower for 160+ team members. Build and maintain both guest and team member experience with the highest food safety standards in the industry while keeping a focus on retention, sales, and profitability. Many duties included Orientation and Onboarding, Forecasting, Analyzing P&L data for areas of success/improvement need. Implement systems, coaching, and
Certified Trainer/Service Professional
Darden-Olive Garden
09.2007 - 10.2016
- Develop team members through training classes, ongoing training during volume, and seminars outside of volume as a Certified Trainer. As a Service Professional, maintain guest and team member experience during shifts as a direct extension of management, running 14 flawlessly executed shifts per week.
Education
Bachelors - Business
Rio Salado
05.2015
Skills
- Employee engagement strategies
- Customer engagement
- Team leadership
- New hire onboarding
- P&L oversight and optimization
- Proficient in Microsoft applications
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
Accomplishments
- Supervised team of 165 staff members monitoring sales activity and goal achievement.
- Marketing - Implemented marketing strategies which resulted in 4.5% growth of customer base and sales growth of 9.8%.
- Cost Management- PE Growth of 24.5% by reducing costs while increasing guest satisfaction ratings.
- Staffing - Reduced turnover rates through improved hiring process and culture.
Languages
Spanish
Professional Working
Work Preference
Work Type
Full TimeLocation Preference
On-SiteTimeline
General Manager
Darden-Olive Garden
10.2016 - 09.2025
Certified Trainer/Service Professional
Darden-Olive Garden
09.2007 - 10.2016
Bachelors - Business
Rio Salado