Jennifer Rucker
AVONDALE
Summary
Dynamic professional with extensive experience at U-Haul International, excelling in financial analysis and regulatory compliance. Proven track record in delivering impactful audit results and enhancing internal controls. Adept at fostering team leadership and effective communication, driving operational excellence and customer satisfaction in fast-paced environments.
Overview
28
28
years of professional experience
Work History
Auditor
U-Haul International
Phoenix
09.2021 - Current
- Presented audit results to management teams, delivering information in non-technical terms for easy understanding.
- Reviewed financial statements to ensure accuracy and compliance with regulations.
- Prepared detailed audit workpapers for review by senior auditors.
- Ensured timely completion of all assigned tasks within set deadlines.
- Worked closely with management to discuss external audit results and action plans.
- Wrote reports, authored papers and organized supporting documentation.
- Provided guidance on improving internal controls over business processes.
- Conducted equipment safety inspections to verify compliance with safety standards
General Manager
U-Haul International
Surprise
05.2019 - 09.2021
- Managed fleet operations to ensure delivery of clean, well-maintained equipment.
- Conducted profit and loss analyses to assess financial performance.
- Hired and mentored new team members for optimal workforce development.
- Tracked and itemized inventory to maintain accurate stock levels.
- Oversaw personnel budget to ensure cost-efficiency.
- Ensured highest quality of care for customers through effective service delivery.
- Monitored fuel receipts and petty cash for accurate financial tracking.
- Maintained clean premises and secure environment through regular inspections.
Scheduling Coordinator
U-Haul International
Phoenix
10.2017 - 09.2021
- Coordinated with HR to onboard new hires, including scheduling interviews and orientation sessions.
- Collaborated with department managers to forecast staffing needs and adjust schedules accordingly.
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
U-Haul Sales and Reservations
U-Haul International
Phoenix
05.1997 - 09.2019
- Maintained up-to-date knowledge through ongoing education and advanced training.
- Assisted customers with inquiries to enhance satisfaction levels.
- Managed incoming calls for quotes and reservations for U-Haul equipment and storage.
- Guided customers in selecting appropriate equipment sizes for their moving needs.
Risk Management
U-Haul International
Phoenix
09.2012 - 09.2017
- Ensured timely medical treatment for injured employees to promote recovery.
Processed Workers’ Compensation claims, determining compensability and appropriate benefits.
Managed medical-only and lost-time claims efficiently.
Collaborated with attorneys on litigated claims to facilitate resolution.
Education
Associate of Arts -
Phoenix Community College
Phoenix06-2004
Skills
- Financial analysis
- Regulatory compliance
- Reporting and documentation
- Excellent communication
- Audit report writing
- Risk assessment
- Data analysis
- Effective communication
- Time management
- Customer service
- Team leadership
- Employee training
- Results orientation
- Problem-solving
References
References available upon request.
Timeline
Auditor
U-Haul International
09.2021 - Current
General Manager
U-Haul International
05.2019 - 09.2021
Scheduling Coordinator
U-Haul International
10.2017 - 09.2021
Risk Management
U-Haul International
09.2012 - 09.2017
U-Haul Sales and Reservations
U-Haul International
05.1997 - 09.2019
Associate of Arts -
Phoenix Community College
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