Jennifer Ryan
Tempe
Summary
Dynamic customer service professional with a proven track record at Verizon Wireless, excelling in complaint resolution and technical troubleshooting. Recognized for enhancing team productivity and delivering exceptional service, I leverage strong scheduling abilities to drive operational efficiency and foster positive customer experiences.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
VerizonWireless
01.2004 - 12.2025
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Increased efficiency and team productivity by promoting operational best practices.
Credit Representative
AT&T
06.2001 - 12.2003
- Replied to vendors regarding customer trade reference requests.
- Applied problem-solving skills to resolve disputes and facilitate payments.
- Answered incoming customer calls and questions regarding invoices.
- Examined credit updates and evaluated for credit terms and credit limit increases.
Sales Representative
United Beverage Company
02.2000 - 02.2001
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Consulted with businesses to supply accurate product and service information.
- Trained new employees on customer service, money handling and organizing strategies.
- Set and achieved company defined sales goals.
Sales Representative
QV Distributors
09.1997 - 02.2000
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Informed customers of promotions to increase sales productivity and volume.
Education
Bachelor of Science - Social Sciences
Southern New Hampshire University
Hooksett, NH05-1997
Skills
- Scheduling
- Complaint resolution
- Account updating
- Technical troubleshooting
Timeline
Customer Service Representative
VerizonWireless
01.2004 - 12.2025
Credit Representative
AT&T
06.2001 - 12.2003
Sales Representative
United Beverage Company
02.2000 - 02.2001
Sales Representative
QV Distributors
09.1997 - 02.2000
Bachelor of Science - Social Sciences
Southern New Hampshire University