Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jennifer Schultz-Parra

Tempe

Summary

Dynamic and adaptable professional with extensive experience at Desert Diamond Casino, excelling in front of house operations and customer service. Known for a courteous demeanor and effective multi-task management, I consistently enhance guest satisfaction while maintaining high cleanliness standards. Proficient in Microsoft Word, I thrive in fast-paced environments, ensuring seamless operations and positive experiences.

Overview

14
14
years of professional experience

Work History

Front of House

Panda Express Restaurant
07.2022 - Current
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Built relationships with customers to encourage repeat business.
  • Established welcoming atmosphere by greeting each guest warmly.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Specimen Accessioner

Sagis Diagnostics
05.2025 - 08.2025
  • Managed electronic tracking systems to maintain specimen integrity throughout processing.
  • Maintained a clean and organized work area, promoting efficient workflow and reducing errors.
  • Demonstrated strong attention to detail when entering patient demographic information into electronic systems, minimizing potential errors in records or billing processes.
  • Maintained a high level of quality control with thorough specimen verification and proper labeling practices.
  • Assisted with inventory management, ensuring adequate supplies were maintained for efficient laboratory operations.
  • Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Assisted management with administrative tasks such as data entry, filing, and report generation as required.
  • Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
  • Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.

Warehouse Associate

Amazon
12.2023 - 04.2025
  • Worked safely around moving machinery.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Maintained clean, orderly work environment free of hazards.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Consistently lifted materials weighing as much as 45 pounds.

Environmental Services Housekeeper

Desert Diamond Casino
02.2020 - 09.2023
  • Verified cleanliness and organization of storage areas and carts.
  • Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
  • Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
  • Operated electronic backpack vacuums and floor sweepers.
  • Kept public pathways clear of safety hazards and spills with regular checks and attention.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Cleaned walls and ceilings with special reach tools following regular schedule.
  • Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

Lead Caregiver

Via Elegante Assisted Living
07.2017 - 11.2020
  • Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Assisted patients with self-administered medications.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Transported individuals to events and activities, medical appointments, and shopping trips.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Guided patients to restroom to support bladder and bowel relief requirements.
  • Monitored clients' overall health and well-being and noted significant changes.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.
  • Recorded status and duties completed in logbooks for management.
  • Entrusted to handle confidential and sensitive situations in professional matter.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
  • Cooked meals and assisted patients with eating tasks to support healthy nutrition.

CNA

Devon Gables Rehabilitation Center
01.2016 - 01.2018
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients with self-feeding and assisted feeding, based on individual needs.

Beverage Server

Desert Diamond Casino
08.2011 - 11.2015
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Maintained clean and organized bar area.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Education

Caregiver/ CNA Certificate - Health Care

Caregiver Trainer Institute
Tucson, AZ
04.2016

Skills

  • Courteous demeanor
  • Multi-task management
  • Proper usage of equipment
  • Microsoft Word
  • Microsoft PowerPoint
  • Front office operations
  • Basic housekeeping duties
  • Positive and professional
  • Professional written communication abilities
  • Front of house operations
  • Adaptive team player
  • Adaptability and flexibility

Timeline

Specimen Accessioner

Sagis Diagnostics
05.2025 - 08.2025

Warehouse Associate

Amazon
12.2023 - 04.2025

Front of House

Panda Express Restaurant
07.2022 - Current

Environmental Services Housekeeper

Desert Diamond Casino
02.2020 - 09.2023

Lead Caregiver

Via Elegante Assisted Living
07.2017 - 11.2020

CNA

Devon Gables Rehabilitation Center
01.2016 - 01.2018

Beverage Server

Desert Diamond Casino
08.2011 - 11.2015

Caregiver/ CNA Certificate - Health Care

Caregiver Trainer Institute
Jennifer Schultz-Parra