Jennifer Schultz-Parra
Tempe
Summary
Dynamic and adaptable professional with extensive experience at Desert Diamond Casino, excelling in front of house operations and customer service. Known for a courteous demeanor and effective multi-task management, I consistently enhance guest satisfaction while maintaining high cleanliness standards. Proficient in Microsoft Word, I thrive in fast-paced environments, ensuring seamless operations and positive experiences.
Overview
14
14
years of professional experience
Work History
Front of House
Panda Express Restaurant
07.2022 - Current
- Used POS system to enter orders, process payments and issue receipts.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Established welcoming atmosphere by greeting each guest warmly.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Specimen Accessioner
Sagis Diagnostics
05.2025 - 08.2025
- Managed electronic tracking systems to maintain specimen integrity throughout processing.
- Maintained a clean and organized work area, promoting efficient workflow and reducing errors.
- Demonstrated strong attention to detail when entering patient demographic information into electronic systems, minimizing potential errors in records or billing processes.
- Maintained a high level of quality control with thorough specimen verification and proper labeling practices.
- Assisted with inventory management, ensuring adequate supplies were maintained for efficient laboratory operations.
- Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Assisted management with administrative tasks such as data entry, filing, and report generation as required.
- Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
Warehouse Associate
Amazon
12.2023 - 04.2025
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Maintained clean, orderly work environment free of hazards.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as 45 pounds.
Environmental Services Housekeeper
Desert Diamond Casino
02.2020 - 09.2023
- Verified cleanliness and organization of storage areas and carts.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
- Operated electronic backpack vacuums and floor sweepers.
- Kept public pathways clear of safety hazards and spills with regular checks and attention.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Maintained optimal supply levels to meet daily and special cleaning needs.
- Cleaned walls and ceilings with special reach tools following regular schedule.
- Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Lead Caregiver
Via Elegante Assisted Living
07.2017 - 11.2020
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted patients with self-administered medications.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Monitored clients' overall health and well-being and noted significant changes.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
CNA
Devon Gables Rehabilitation Center
01.2016 - 01.2018
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Beverage Server
Desert Diamond Casino
08.2011 - 11.2015
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Maintained clean and organized bar area.
- Increased sales significantly by upselling higher-end products to customers.
- Checked guests' identification before serving alcoholic beverages.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
Caregiver/ CNA Certificate - Health Care
Caregiver Trainer Institute
Tucson, AZ04.2016
Skills
- Courteous demeanor
- Multi-task management
- Proper usage of equipment
- Microsoft Word
- Microsoft PowerPoint
- Front office operations
- Basic housekeeping duties
- Positive and professional
- Professional written communication abilities
- Front of house operations
- Adaptive team player
- Adaptability and flexibility
Timeline
Specimen Accessioner
Sagis Diagnostics
05.2025 - 08.2025
Warehouse Associate
Amazon
12.2023 - 04.2025
Front of House
Panda Express Restaurant
07.2022 - Current
Environmental Services Housekeeper
Desert Diamond Casino
02.2020 - 09.2023
Lead Caregiver
Via Elegante Assisted Living
07.2017 - 11.2020
CNA
Devon Gables Rehabilitation Center
01.2016 - 01.2018
Beverage Server
Desert Diamond Casino
08.2011 - 11.2015
Caregiver/ CNA Certificate - Health Care
Caregiver Trainer Institute