Dynamic and adaptable professional with extensive experience at Desert Diamond Casino, excelling in front of house operations and customer service. Known for a courteous demeanor and effective multi-task management, I consistently enhance guest satisfaction while maintaining high cleanliness standards. Proficient in Microsoft Word, I thrive in fast-paced environments, ensuring seamless operations and positive experiences.
Overview
14
14
years of professional experience
Work History
Front of House
Panda Express Restaurant
07.2022 - Current
Used POS system to enter orders, process payments and issue receipts.
Worked flexible schedule and extra shifts to meet business needs.
Built relationships with customers to encourage repeat business.
Established welcoming atmosphere by greeting each guest warmly.
Verified prepared food met standards for quality and quantity before serving to customers.
Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.
Specimen Accessioner
Sagis Diagnostics
05.2025 - 08.2025
Managed electronic tracking systems to maintain specimen integrity throughout processing.
Maintained a clean and organized work area, promoting efficient workflow and reducing errors.
Demonstrated strong attention to detail when entering patient demographic information into electronic systems, minimizing potential errors in records or billing processes.
Maintained a high level of quality control with thorough specimen verification and proper labeling practices.
Assisted with inventory management, ensuring adequate supplies were maintained for efficient laboratory operations.
Managed front office operations, ensuring a welcoming environment for clients and visitors alike.
Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Provided clerical support to company employees by copying, faxing, and filing documents.
Assisted management with administrative tasks such as data entry, filing, and report generation as required.
Minimized errors in medical paperwork by checking terminology and complying with insurance policies.
Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
Warehouse Associate
Amazon
12.2023 - 04.2025
Worked safely around moving machinery.
Assembled orders and packed items for shipment, conveying orders to shipping personnel.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Maintained clean, orderly work environment free of hazards.
Performed inventory control, such as counting, and stocking merchandise.
Consistently lifted materials weighing as much as 45 pounds.
Environmental Services Housekeeper
Desert Diamond Casino
02.2020 - 09.2023
Verified cleanliness and organization of storage areas and carts.
Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
Operated electronic backpack vacuums and floor sweepers.
Kept public pathways clear of safety hazards and spills with regular checks and attention.
Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Maintained optimal supply levels to meet daily and special cleaning needs.
Cleaned walls and ceilings with special reach tools following regular schedule.
Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.
Lead Caregiver
Via Elegante Assisted Living
07.2017 - 11.2020
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Built strong relationships with clients to deliver emotional support and companionship.
Transported individuals to events and activities, medical appointments, and shopping trips.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Guided patients to restroom to support bladder and bowel relief requirements.
Monitored clients' overall health and well-being and noted significant changes.
Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Recorded status and duties completed in logbooks for management.
Entrusted to handle confidential and sensitive situations in professional matter.
Laundered items, changed sheets and made bed to keep patients' bedroom clean.
Recorded patients' pulse, blood pressure and respirations (TPRs) to assess and document important health information.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
CNA
Devon Gables Rehabilitation Center
01.2016 - 01.2018
Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Oversaw and maintained patients' rooms, group living areas, and nurse stations.
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Supported ambulation and physical therapy needs by conducting planned exercise routines.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Helped patients with self-feeding and assisted feeding, based on individual needs.
Beverage Server
Desert Diamond Casino
08.2011 - 11.2015
Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Maintained clean and organized bar area.
Increased sales significantly by upselling higher-end products to customers.
Checked guests' identification before serving alcoholic beverages.
Supervised set up of banquet food stations and coordinated service to multiple dining areas.
Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
Upheld high standards of cleanliness, frequently cleaning and organizing serving and beverage backstock areas.
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.