Jennifer Seymoure
Gilbert
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Business Systems Analyst
Joby Aviation
11.2022 - Current
- Collected, defined and analyzed business requirements.
- Trained business personnel in use of systems.
- Collaborated with stakeholders to define project objectives and criteria.
- Assessed business requirements to forecast annual budgetary operational costs.
- Identified needed business improvements and determined appropriate systems required to implement solutions.
- Coordinated data migration and consolidation efforts.
- Helped deploy system enhancements to improve field operations.
- Assessed business requirements to create focused solutions.
- Tracked feedback at all levels and researched resolutions for common concerns.
- Created and maintained standard operating procedures governing system functions and features.
- Gathered, reviewed and reported on findings.
- Enhanced interfaces to promote better functionality for users.
- Consolidated business rules for system enhancements.
- Improved TIPQA System with addition of new features and infrastructure.
- Educated stakeholders on data protection tactics to reduce breaches.
- Installed system updates to address vulnerabilities and reduce security issues.
- Organized system operating procedures to strengthen controls.
- Monitored employee tasks to gauge business functions and inefficiencies.
- Improved systems with addition of new features and infrastructure.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
Enterprise Application Analyst
Northrop Grumman
07.2020 - 11.2022
- Assisted in identifying gaps between business requirements and application capabilities and recommend action steps.
- Supported daily operations and system maintenance procedures.
- Collaborated with business owners, vendors and other team members to evaluate and recommend solutions to complex problems and requests.
- Performed troubleshooting, maintenance and optimization of TIPQA applications.
- Documented clients' issues and processes of resolution.
- Provided training to clients in use of TIPQA system and applications.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Communicated and explained business requirements to team members to understand and implement functional demands.
Sr Service Desk
ATOS Outsource By Northrop Grumman
03.2020 - 07.2020
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
Sr Service Desk
Northrop Grumman
08.2011 - 03.2022
- Addressed user customer service concerns and decided when to escalate problems to specialist team members.
- Responded to user operational issues with desktop computers, laptops and mobile electronic devices to enable problem resolution.
- Engaged in user support interactions via telephone, chat and email platforms.
- Attended weekly team meetings to enhance product and service knowledge and gain insight into beneficial issue resolution strategies.
- Entered service tickets into incident tracking system to facilitate faster problem identification and resolution.
- Resolved common user concerns by utilizing preset issue resolution scripts.
- Answered user product attribute and usage questions to promote satisfactory product ownership experience.
- Collaborated with internal partners to effectively resolve user Type or Type issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Configured hardware, devices, and software to set up work stations for employees.
- Created user accounts and assigned permissions.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Configured and tested new software and hardware.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Patched software and installed new versions to eliminate security problems and protect data.
- Tested new software and hardware prior to deployment.
Education
Certification Of Completion - Computer Usage And Applications
Rio Salado College
Tempe, AZ11.2016
Skills
- Production Support
- Stakeholder Relations
- Upgrade Testing
- Troubleshoot Malfunctions
- Release Notes
- Personnel Training
- Computer Hardware Knowledge
- Change Management Process
- Research and Analysis
- Enhancement Support
- Solution Testing and Implementation
- User Acceptance Testing (UAT)
- Documentation Abilities
- Acceptance Criteria
- Gather Project Requirements
- Software and Hardware Implementation
- Feature and Functionality Understanding
- Cross-Functional Collaboration
- Windows Server Administrator
- High-Volume Environments
- Client Meetings
- UAT Support
- Test Case Scenarios
- Business Application Testing
- Test Data Management
- Database Administration (SQL and Oracle)
- Apache Tomcat
- Report Preparation
- Data Consolidation
- Technology Implementation
- Solution Implementation
- Requirements Definition
- Business Rule Consolidation
- User Access Management
- Testing Activities
- Train Users
Timeline
Business Systems Analyst
Joby Aviation
11.2022 - Current
Enterprise Application Analyst
Northrop Grumman
07.2020 - 11.2022
Sr Service Desk
ATOS Outsource By Northrop Grumman
03.2020 - 07.2020
Sr Service Desk
Northrop Grumman
08.2011 - 03.2022
Certification Of Completion - Computer Usage And Applications
Rio Salado College
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