Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jennifer Sykora

Tucson

Summary

Seasoned with 30 years of experience driving innovation and success in the Automotive and Customer Service Industry. Dedicated employee who thinks outside of the box. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Enjoy new challenges and using knowledge gained throughout the years.

Overview

31
31
years of professional experience
1
1
Certification

Work History

AZ MRR

Progressive
06.2023 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

RV and Boat Service Advisor

Bretz RV And Marine
12.2020 - 03.2023
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Service Advisor

Volvo Cars Tucson
02.2020 - 10.2020
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Kept detailed records of customer accounts, including actions taken, issues resolved and current information.

Assistant Manager

BRAKEmax Corporate LLC
06.2018 - 02.2020
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Prioritized and delegated daily work tasks to meet anticipated project goals.
  • Created written estimates and obtained customer consent to proceed.
  • Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control.

Service Advisor

Lazydays R.V. Center Inc.
01.2015 - 05.2018
  • Consulted with customers regarding concerns with their recreational vehicles needs. Guiding customers addressing Warranty, Extended warranties, Insurance, Internal and Customer Pay repairs.
  • Answered 20+ daily phone calls to help to resolve or schedule customer issues.
  • Shared detailed information regarding options to help customers make decisions.
  • Investigated technical issues using knowledge base and personal experience to complete timely resolutions.

Service Advisor

BEAUDRY RV/LA MESA RV/FREEDOM RV
01.2001 - 05.2015
  • Documented and scoped actions taken to resolve issues after service calls.
  • Recommended additional, useful services to customers, which helped to increase overall sales.
  • Explained amount for expected services and provided detailed answers to customer questions.
  • Used Knowledge and Empathy to ascertain issues and provide swift, effective resolution.

Advisor, Cashier, Dispatch, and Warranty Admin

Holmes Tuttle Ford
07.1993 - 01.2001
  • Organized claims paperwork and booked appointments with customers.
  • Kept thorough records of service actions and customer information.
  • Stayed up to date on factory announcements and recalls.
  • Processed all sales transactions accurately and promptly to prevent long customer wait times.
  • Responded to concerns with definitive and insightful answers.

Education

Associate of Applied Science - Nursing Assistance

Pima Community College
Tucson, AZ

Skills

  • Customer Satisfaction
  • Maintain high level of CSI
  • Guide customers and lead repair process
  • Well Organized and Multi tasker

Certification

Lou Tice Training

Integrity Service Training

Ford Star Training

Volvo Certification Training

RVDA Certified Advisor 2005

Winnebago and Workhorse Certified Advisor

Timeline

AZ MRR

Progressive
06.2023 - Current

RV and Boat Service Advisor

Bretz RV And Marine
12.2020 - 03.2023

Service Advisor

Volvo Cars Tucson
02.2020 - 10.2020

Assistant Manager

BRAKEmax Corporate LLC
06.2018 - 02.2020

Service Advisor

Lazydays R.V. Center Inc.
01.2015 - 05.2018

Service Advisor

BEAUDRY RV/LA MESA RV/FREEDOM RV
01.2001 - 05.2015

Advisor, Cashier, Dispatch, and Warranty Admin

Holmes Tuttle Ford
07.1993 - 01.2001

Associate of Applied Science - Nursing Assistance

Pima Community College

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Jennifer Sykora