Jennifer Valdez

Prepared orders for delivery by utilizing forklift and pallet jacks.

• Calls patients for reorders of their nutrition
• Reviews and makes sure all documentation received meets insurance guidelines
• Contacts Doctors' offices and hospitals to coordinate setup of pts and make sure all billable documents are received
• Works with the intake department or within it to ensure timely verification of benefits and helps coordinate setups with intake/staff in the company locations and the Referral Source
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Answers phone calls using proper telephone etiquette techniques expected by Customer Service Personnel

• Coordinated daily dispatch operations, ensuring timely response to customer inquiries and service requests.
• Monitored vehicle locations using GPS tracking systems, optimizing route efficiency and minimizing delays.
• Communicated effectively with drivers, providing real-time updates and resolving service issues promptly.
• Managed scheduling of deliveries and pickups, enhancing workflow and improving overall operational efficiency.
• Assisted in training new dispatch staff on procedures and software, fostering a collaborative team environment.
• Implemented standard operating procedures for dispatching processes, increasing consistency in service delivery.
• Maintained accurate records of dispatch activities, contributing to reporting and analysis for continuous improvement.