Jennifer Wallman
Queen Creek
Summary
Results-driven Senior Account Manager with expertise in client relationship management and strategic account planning. Proven ability to enhance customer satisfaction, streamline processes, and drive revenue growth through tailored solutions.
Overview
21
21
years of professional experience
Work History
Senior Account Manager
INIT, Innovations in Transportation, Inc.
03.2021 - Current
- Lead client relationship management initiatives to enhance customer satisfaction and retention.
- Develop strategic account plans aligned with organizational goals to drive revenue growth.
- Collaborate with cross-functional internal teams to implement solutions tailored to customer needs.
- Streamline reporting processes using CRM tools, improving data accuracy and decision-making efficiency.
- Facilitate regular customer reviews and meetings, both onsite and virtual, ensuring alignment on objectives and service delivery expectations.
- Create and negotiate pricing calculations and sales proposals and contracts to maximize profitability.
- Manage a diverse portfolio of accounts, ensuring each client receives personalized attention and support.
- Attend industry conferences and events, establishing valuable networking connections for potential partnerships.
Proposal Manager
INIT, Innovations in Transportation, Inc.
10.2011 - 11.2016
- Led proposal development processes, ensuring alignment with client requirements and organizational goals.
- Coordinated cross-functional teams to gather essential information for proposals and submissions.
- Managed multiple proposals simultaneously, maintaining high standards of quality and accuracy.
- Created pricing calculations for RFP responses and negotiated with internal stakeholders to maximize profitability and align with end-user budget expectations.
- Mentored junior staff in best practices for proposal writing and project management techniques.
- Conducted thorough reviews of proposals to ensure compliance with RFP guidelines and internal standards.
- Analyzed competitor proposals to identify strengths and weaknesses, informing strategic improvements in future submissions.
- Forge strong relationships with internal stakeholders through timely communication of progress updates throughout the bid lifecycle.
Senior Associate
Cassidy & Associates
04.2011 - 10.2011
Health Policy Assistant
Senator Richard Burr (R-NC)
01.2010 - 04.2011
Legislative Correspondent
Senator Richard Burr (R-NC)
02.2008 - 01.2010
Executive Assistant
Tarplin, Downs and Young, LLC
04.2007 - 02.2008
Executive Assistant to the Assistant Commissioner
U.S. Food and Drug Administration
04.2006 - 04.2007
Congressional Affairs Assistant
U.S. Food and Drug Administration
07.2005 - 04.2006
Education
Bachelor of Science - Psychology
Virginia Tech
Blacksburg, VA05-2005
Skills
- Teamwork and collaboration
- Skilled multi-tasker
- Account oversight
- Customer relations
Timeline
Senior Account Manager
INIT, Innovations in Transportation, Inc.
03.2021 - Current
Proposal Manager
INIT, Innovations in Transportation, Inc.
10.2011 - 11.2016
Senior Associate
Cassidy & Associates
04.2011 - 10.2011
Health Policy Assistant
Senator Richard Burr (R-NC)
01.2010 - 04.2011
Legislative Correspondent
Senator Richard Burr (R-NC)
02.2008 - 01.2010
Executive Assistant
Tarplin, Downs and Young, LLC
04.2007 - 02.2008
Executive Assistant to the Assistant Commissioner
U.S. Food and Drug Administration
04.2006 - 04.2007
Congressional Affairs Assistant
U.S. Food and Drug Administration
07.2005 - 04.2006
Bachelor of Science - Psychology
Virginia Tech