Jennifer Washum
Buckeye
Summary
Dynamic individual with hands-on experience in customer service and serving the community, and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Professional cleaning expert prepared to make impact through efficient, high-quality service. Strong focus on team collaboration and meeting changing needs with flexibility. Proficient in maintaining clean and sanitary environments, following safety protocols, and using various cleaning tools and products. Reliable and results-driven with excellent problem-solving and communication skills.
Overview
15
15
years of professional experience
Work History
Cleaning Technician
Myself
09.2017 - Current
- Collaborated with team members to complete large-scale cleaning projects within tight deadlines.
- Safeguarded property integrity by careful handling of client belongings during the cleaning process.
- Adhered to safety guidelines when using hazardous materials, ensuring a secure work environment for all staff members.
- Swept floors, removed debris and returned equipment to proper areas at end of each shift.
- Assisted in training new team members on company protocols and best practices for exceptional service delivery.
- Demonstrated attention to detail through meticulous window washing, resulting in streak-free glass surfaces.
- Performed deep-cleaning tasks for optimal sanitation levels in high-traffic areas.
- Provided excellent service by addressing client concerns promptly and professionally.
Psychological Associate
Corizon Health
02.2015 - 09.2017
- Developed individualized therapeutic goals in collaboration with clients, creating realistic objectives that facilitated measurable progress over time.
- Elevated the quality of care provided through ongoing professional development and staying current on industry best practices.
- Expedited diagnosis timelines by conducting thorough clinical interviews to gather relevant background information on clients.
- Increased treatment effectiveness by collaborating with multidisciplinary teams for comprehensive care.
- Facilitated positive outcomes in clients by providing tailored psychoeducational support and resources.
- Provided crisis intervention services to stabilize clients experiencing acute mental health episodes when needed.
- Improved patient satisfaction levels with empathetic communication and active listening skills.
- Mentored new Psychological Associates entering the field, sharing valuable insights gained from personal experience and professional development.
- Assisted in the development of facility policies regarding ethical considerations for client confidentiality and privacy protection measures within the practice setting.
Intern/Receptionist
West Valley Family Development Center
12.2014 - 12.2015
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Analyzed problems and worked with teams to develop solutions.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Maintained detailed case notes and documentation, ensuring effective tracking of progress and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Provided individual and group therapy sessions to patients suffering from mental health issues.
Shift Leader
Del Taco Inc.
08.2010 - 02.2014
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
Education
Master of Science - Counseling
Grand Canyon University
Phoenix, AZ12-2014
Bachelor of Science - Elementary Education
Northern Arizona University
Yuma, AZ 12-2008
Skills
- Clinical assessment
- Multicultural competence
- Documentation and reporting
- Teamwork and collaboration
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Strong work ethic
- Reliability and punctuality
- Safety-conscious mindset
- Deep cleaning expertise
Languages
English
Native or Bilingual
Timeline
Cleaning Technician
Myself
09.2017 - Current
Psychological Associate
Corizon Health
02.2015 - 09.2017
Intern/Receptionist
West Valley Family Development Center
12.2014 - 12.2015
Shift Leader
Del Taco Inc.
08.2010 - 02.2014
Master of Science - Counseling
Grand Canyon University
Bachelor of Science - Elementary Education
Northern Arizona University
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