Jennifer West
Tempe
Summary
Strategic leader in management field known for high productivity and efficient task completion. Possess specialized skills in operational strategy, team leadership, and conflict resolution. Excel in communication, adaptability, and problem-solving to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Front Office Manager
University Inn & Suites
Tempe
02.2024 - 10.2025
- Oversaw daily operations across all departments while cultivating vendor relationships.
- Problem analysis and payment settlement
- Coordinated room assignments and ensured cleanliness standards were met daily.
- Provide outstanding customer care while fostering strong rapport
- Accelerate sales while optimizing operational efficiency
Administrative/Accounts Receivable
Forest Designs Furniture
Phoenix
06.2023 - 01.2024
- Delivered exceptional customer service to clients and vendors
- Oversaw multi-line phone system and streamlined order entry from sales/e-commerce sites
- Accounts Receivable utilizing QuickBooks
- Enhanced sales by marketing merchandise on various online platforms.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Customer Care Representative
Specialized Loan Servicing
07.2022 - 03.2023
- Mortgage payment processing
- Managed foreclosure accounts and delivered strategic resolutions
- Facilitated outbound calls to onboard new clients and outline services
- Documented customer interactions in the company's CRM system for record-keeping purposes.
Front Office Supervisor
Country Inn and Suites
Chandler
12.2020 - 04.2022
- Facilitated recruitment of front desk agents and housekeeping staff
- Negotiated resolutions to improve overall team dynamics
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Analyzed financial data to ensure maximum profitability for the hotel.
Manager
Mobile Kwik Corner
Tempe
05.2018 - 04.2019
- Coordinated team initiatives and streamlined workflows to address daily demands.
- Created monthly reports for senior management summarizing operational performance metrics.
- Amplified weekly sales figures by $2,000 through diligent performance management and strong customer engagement
- Monitored budgets and expenditures to ensure cost-effectiveness
Education
Associates of Arts - Social Work
Mesa Community College
MesaSkills
- Team management
- Conflict resolution and decision making
- Customer retention strategies
- Financial reconciliation
- Leadership experience
- Proficient in Microsoft Office
- Detail-oriented approach
- Exceptional customer service
Timeline
Front Office Manager
University Inn & Suites
02.2024 - 10.2025
Administrative/Accounts Receivable
Forest Designs Furniture
06.2023 - 01.2024
Customer Care Representative
Specialized Loan Servicing
07.2022 - 03.2023
Front Office Supervisor
Country Inn and Suites
12.2020 - 04.2022
Manager
Mobile Kwik Corner
05.2018 - 04.2019
Associates of Arts - Social Work
Mesa Community College