Jennifer Martinez

• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Trained and mentored new team members on operational procedures and best practices.
• Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
• Improved stock management processes by implementing an accurate tracking system that minimized discrepancies between physical inventory counts and recorded data.

• Provided daily dog walking services, ensuring safety and well-being of pets.
• Developed strong relationships with clients through effective communication and reliability.
• Monitored pet behavior and health during walks, addressing concerns promptly.
• Coordinated schedules to maximize efficiency and meet client needs consistently.
• Improved overall pet happiness by creating a stimulating environment during walks that encouraged exploration and playtime.

Supervise Dog Play

• Monitor dogs in open-play daycare environments.
• Ensure safe play by watching for signs of stress or aggression.
• Intervene appropriately using Dogtopia’s positive reinforcement methods.
• Follow safety protocols and cleaning procedures.
• Perform health and wellness checks on dogs.
• Keep playrooms clean and sanitized (mopping, picking up waste, etc.
• Record and report any behavioral or health concerns.
• Update pet parents about their dog’s day if asked.
• Work closely with other staff to maintain a smooth operation.
• Assist with dog evaluations (assessing behavior before dogs join group play).
• Reinforce training commands as needed (e.g., sit, stay, off).
• look out for dog body Language