Jenny Reese
Mesa
Summary
Insightful Product Specialist committed to delivering exceptional customer service and helping customers select best choices. Consistently remains in compliance with company guidelines. Reliable, punctual and works cooperatively as part of team.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Product Specialist/Sales
Berge Toyota
Mesa
02.2024 - Current
- Determine customer needs and discuss vehicle options
- Become an auto sales expert and gain in-depth knowledge of vehicles and technology.
- Test-drive vehicles to demonstrate industry-leading features.
- Complete quotes and explain financing options for new and used vehicles.
- Support customers remotely by setting appointments.
- Driven, motivated, and sales-driven.
Internet Sales Associate
Horne Kia
Gilbert
07.2020 - Current
- Respond to sales leads and inquires using, phone, email and text messaging
- Interview to evaluate what's important specifically to the customers wants and needs
- Invite customers to dealership with an appointment
- Maintain up-to date knowledge of vehicle inventory
- Present and sell all makes and models of new and used units according to the customer's needs with budget and or trade
- Write deals to present to sales manager present numbers including trade in appraisals and get commitment from customer
- Build relationships with new and existing customers to promote positive reviews via JD Power CSI survey
- Maintain regular follow up with prospective and previous customers to promote referrals and repeat business
Internet Sales Associate
Rollit Motors
Mesa
06.2019 - 07.2020
- Greet customers arriving to the dealership
- Interview customers to identify specific vehicle(s) of interest
- Accompany customers on test drives and review specific features and functions that meet their needs
- Negotiate pricing and trade appraisals in concert with Desk Manager
- Qualify for finance to determine payment and down payment options
Sales Associate
Robert Crisp RV
Mesa
02.2015 - 08.2017
- Review all RV categories- tent trailer, fifth wheels, trailers, and luxury motorhomes
- Demonstrate product features and benefits to customers
- Attend local and RV tradeshow
- Demonstrate and sell new and used RV's through test drives and walkthrough presentations
- Serve as liaison navigating customers through retail, service and finance departments
- Maintain an enthusiastic attitude with customers, co-workers and management.
- Strong motivational skills and ability to work independently and with a team.
- Strong communication skills with an emphasis on listening too customers to determine wants, needs and vision for RV usage
Service Director
Yuma Golf & Country Club
Yuma
08.2007 - 10.2008
- Oversee Golf, Food & Beverage Department operations with 20 employees and $3M annual revenue. Increased member satisfaction 50%.
- Plan, organize, and deliver top-notch events, banquets, and business meetings attended by local business and political leaders, including the Governor of Arizona.
- Club gained reputation as the 'best place for networking.'
- Coordinate scheduling of bar, dining, and beverage cart staff for all functions including restaurant, golf tournaments, private parties, pool outings, and catering events.
- Direct procurement of all products required for bar and restaurant beverage operations, including monthly inventory of all liquor, wine, beer, soft beverages, and bar supplies.
- Collaborate with General Manager, Executive Chef, and house maintenance and office staff to develop and execute plans for all functions, and delegate responsibility for all tasks.
- Authored training manuals for service, bar, and beverage cart staff.
- Created an innovative new wine list that received the Best of Yuma Award by local newspaper, the Daily Sun.
- Trained staff in providing superior wine service, classical table setting with unique napkin folds and proper service with emphasis on smiling and addressing members by name.
Bartender
Ocotillo Golf Resort
Chandler
12.2005 - 08.2007
- Successfully served a diverse client base of golfers, family members, local and visiting athletes, such as the Arizona Cardinals and major league baseball spring training clients seeking upscale event facilities.
- Earned recognition for providing #1 rated service in the Troon golf management organization. Achieved top bar sales in history of resort increasing sales by 30%.
Education
Associate of Arts -
Arizona Western College
Yuma, AZ, USSkills
- Restaurant experience
- Event Planning
- Culinary Experience
- Hospitality
- Salesforce
- Cold Calling
- Communication skills
- Pricing
- Product Demos
- Sales
- Marketing
- Customer service
- Inside Sales
- Public relations
- Cooking
- Sales Management
- CRM Software
- Customer Relationship Management
- Negotiation
- Inside sales
- Recruiting
- Sales management
- Bartending
- Business Development
- Dealership experience
- Outside Sales
- B2B Sales
- Customer needs assessment
Certification
Driver's License
Timeline
Product Specialist/Sales
Berge Toyota
02.2024 - Current
Internet Sales Associate
Horne Kia
07.2020 - Current
Internet Sales Associate
Rollit Motors
06.2019 - 07.2020
Sales Associate
Robert Crisp RV
02.2015 - 08.2017
Service Director
Yuma Golf & Country Club
08.2007 - 10.2008
Bartender
Ocotillo Golf Resort
12.2005 - 08.2007
Associate of Arts -
Arizona Western College