Jenny Z. D'Escoto
Phoenix
Summary
Detail-oriented Account Manager with over 30 years of comprehensive experience managing employer-client relationships and developing new business deals. Focused on managing accounts systematically to maximize sales. Dedicated professional successful at introducing new products and expanding network connections.
Overview
28
28
years of professional experience
Work History
Account Manager
Goodmans Interiors
Phoenix
06.2017 - Current
- Managed client accounts to ensure high satisfaction and retention rates.
- Coordinated with design teams to deliver tailored solutions for client needs.
- Conducted regular follow-ups with clients to gather feedback and address concerns.
- Organized project timelines and resources to meet client deadlines effectively.
- Facilitated communication between clients and internal teams for smooth operations.
- Managed multiple accounts simultaneously while meeting deadlines.
- Resolved customer complaints in a timely manner.
- Developed strategies to increase revenue from existing accounts.
- Negotiated contracts with clients to maximize profitability.
- Renewed existing accounts by building relationships with clients.
- Ensured compliance with industry regulations when dealing with clients.
- Generated leads through cold calling activities.
- Attended trade shows and conferences as a representative of the company.
- Solicited feedback from customers on their experience with products or services.
- Monitored industry trends and made recommendations for changes in strategy accordingly.
- Monitored competitor activities in order to stay ahead of the competition.
- Addressed customer questions and concerns regarding products and services.
- Conducted regular business reviews with clients to understand their needs and align products and services accordingly.
- Maintained an in-depth knowledge of industry trends, competitors, and market conditions to provide strategic advice to clients.
- Utilized problem-solving skills when dealing with difficult customers.
- Utilized CRM tools to track client interactions, sales opportunities, and account history.
- Collaborated with marketing teams to develop targeted campaigns for account acquisition and growth.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Listened to customer needs to identify and recommend best products and services.
- Developed project proposals and pricing strategies for contract furniture and services.
Account Executive
Business Interiors by Staples
Chicago
06.2010 - 06.2018
- Collaborated with design teams to create functional workspace layouts.
- Developed client relationships to understand needs and provide tailored solutions.
- Coordinated with suppliers to secure materials for custom orders and projects.
- Resolved client inquiries promptly, ensuring high levels of customer satisfaction.
- Maintained accurate records of client interactions and project progress in CRM systems.
- Provided timely customer service support to resolve any issues quickly and efficiently.
- Negotiated contracts with clients to ensure profitable outcomes for the company.
- Cultivated relationships with key decision makers through regular client visits and follow-up calls.
- Attended networking events to build relationships with potential customers.
- Identified potential new customers through research of industry trends and competitive analysis.
- Created marketing materials, including brochures and presentations, to showcase products and services.
- Developed pricing strategies tailored to individual clients based on their unique needs.
- Participated in training sessions on topics related to sales techniques or industry regulations.
- Maintained up-to-date knowledge of industry trends and developments.
- Conducted market research to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Facilitated regular check-ins with clients to ensure ongoing support and engagement.
- Built sales forecasts and schedules to reflect desired productivity targets.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
- Managed and maintained relationships with existing clients to ensure customer satisfaction.
- Prepared weekly progress reports on account status including sales pipeline updates and forecast projections.
- Developed presentations for potential customers to demonstrate the value of our services and products.
- Tracked industry developments and monitored competitors' activities to stay ahead of the competition.
B2B Business Development
D'Escoto Inc.
Chicago
01.2007 - 01.2010
- Identified potential clients, built relationships, and negotiated contracts.
- Maintained a database of existing customers and prospective leads.
- Participated in weekly meetings with executive leadership team members to discuss progress toward goals.
- Established new customer accounts using negotiation and sales closing abilities.
- Developed and implemented strategies to increase sales and market share.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Attended tradeshows and conferences to network with potential clients.
Account Manager - B2B Business Development
Interface
Chicago
07.2005 - 05.2006
- Provided exceptional customer service to enhance shopping experience.
- Attended trade shows and conventions to stay current with industry trends.
- Developed price quotes for clients and negotiated prices to secure sales.
- Managed multiple accounts simultaneously while meeting deadlines.
Furniture Account Manager
Office Depot Business Division
Chicago
01.1998 - 04.2004
- Collaborated with clients to understand design preferences and project requirements.
- Utilized CAD software to create detailed furniture designs and technical drawings.
- Researched market trends to inform new design ideas and product development.
- Selected sustainable materials to enhance product quality and environmental impact.
- Consulted with clients regarding their specific needs when it came to customizing individual orders.
- Modified and refined designs to conform with customer specifications, production limitations or changes in design trends.
- Managed projects from concept through completion by setting timelines and tracking progress against established goals.
- Attended trade shows and industry events to stay informed about new developments in the field.
- Developed and maintained strong client relationships to enhance customer satisfaction.
Education
Bachelor of Science - Spanish
Indiana University, Bloomington
Bloomington, IN05-1996
Bachelor of Arts - Interior Design
Indiana University, Bloomington
Bloomington, IN05-1994
Skills
- Client relationship management
- Account development
- Customer relationships
- Multi-task management
- Customer satisfaction
- Industry trend monitoring
- Persuasive negotiations
Affiliations
- Love cooking, hiking and traveling.
Accomplishments
- Sales Excellence Award 2015
Languages
Spanish
Professional
References
References available upon request.
Timeline
Account Manager
Goodmans Interiors
06.2017 - Current
Account Executive
Business Interiors by Staples
06.2010 - 06.2018
B2B Business Development
D'Escoto Inc.
01.2007 - 01.2010
Account Manager - B2B Business Development
Interface
07.2005 - 05.2006
Furniture Account Manager
Office Depot Business Division
01.1998 - 04.2004
Bachelor of Science - Spanish
Indiana University, Bloomington
Bachelor of Arts - Interior Design
Indiana University, Bloomington