Jentry Ruether
Prescott Valley,Arizona
Summary
Dynamic hospitality leader with progressive experience overseeing multi-department operations for a high-end private club community. Proven success building new programs from the ground up including the full Concierge Department, Outfitters operations, Club Cabin systems, and the Symmetry Excursions travel program. Known for delivering exceptional service results (97 NPS), elevating member satisfaction, and driving significant revenue and occupancy growth across lodging and recreational programs. Skilled in staff leadership, operations management, systems development, VIP event execution, and cross-department collaboration
Overview
2026
2026
years of professional experience
Work History
Hospitality Services Manager
Symmetry Companies at Talking Rock Golf Club
Prescott
01.2022 - Current
- Direct multi-division hospitality operations across Concierge, Club Cabins, Outfitters, Transportation, and Member Experience.
- Lead lodging revenue strategy, increasing cabin revenue from $108K to $286K (164% YoY growth) and tripling occupancy.
- Collaborate with Golf, Food & Beverage, and Real Estate leadership to enhance member engagement and support property sales.
- Designed and launched Symmetry Excursions as a strategic lifestyle amenity to strengthen community and differentiate the club brand.
- Develop and implement SOP frameworks, pricing models, and operational systems across hospitality verticals.
- Recruit, train, and mentor team members while fostering a service-driven culture aligned with private club standards.
- Analyzed operational workflows to identify areas for process enhancements and resource allocation.
- Fostered a collaborative team environment, mentoring staff to achieve professional growth and excellence in service delivery.
Concierge
Talking Rock Golf Club
Prescott
2020 - 01.2022
- Established and operationalized the Concierge Department within a private golf club environment.
- Developed member service protocols supporting reservations, guest experiences, and golf-related programming.
- Built cross-department workflows to improve consistency and elevate overall club experience.
- Coordinated reservations and special requests for events and activities at the club.
- Trained new team members on concierge procedures and customer engagement techniques.
- Managed communication between guests and staff to ensure seamless service delivery.
- Developed relationships with local businesses to offer guests personalized recommendations.
- Resolved guest complaints promptly to maintain high service standards and loyalty.
- Oversaw daily operations of concierge desk, ensuring all services ran smoothly and efficiently.
Fine Dining Server
John’s Chophouse
Prescott, AZ
01.2017 - 01.2020
- Delivered refined, white-tablecloth service emphasizing wine knowledge and anticipatory guest engagement.
- Developed strong client relationship skills foundational to private club hospitality leadership.
Server
Prescott Country Club
Dewey, AZ
2015 - 2017
- Delivered member-focused service within a private golf club setting, supporting daily dining and tournament events.
- Operated within structured club standards and collaborated with golf event teams during high-volume functions.
Education
Business Coursework
Marymount California University
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Primavera Online High School
Skills
- Private Club Leadership
- Golf Club Operations
- Revenue Strategy
- Member Experience Design
- Operational Systems Development
- Cross-Department Executive Collaboration
- Staff Leadership & Culture Building
- Event & Tournament Support
- Travel & Lifestyle Programming
- Jonas POS
- WebRezPro
- INNROAD
- ForeTees
Websites
Timeline
Hospitality Services Manager
Symmetry Companies at Talking Rock Golf Club
01.2022 - Current
Fine Dining Server
John’s Chophouse
01.2017 - 01.2020
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Primavera Online High School
Concierge
Talking Rock Golf Club
2020 - 01.2022
Server
Prescott Country Club
2015 - 2017
Business Coursework
Marymount California University