Front-End Courtesy Leader
- Delegated work to 10 - 15 employees based on shift requirements, individual strengths and unique training
- Facilitated communication between cross-functional teams including upper management and corporate
- Managed opening and closing procedures
- Assigned and monitored daily tasks for the front-end team members
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members
- Trained, managed and motivated employees to promote professional skill development
- Counted and balanced registers
- Organized and updated schedules to optimize coverage for expected customer demands