Jeremiah Pardo
Phoenix
Summary
Resourceful Barista Shift Supervisor known for maintaining high productivity levels and completing tasks efficiently. Specialize in customer service, inventory management, and team leadership. Excel in communication, adaptability, and problem-solving to ensure seamless operations and positive customer experiences. Committed to fostering a supportive and efficient work environment. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
8
8
years of professional experience
2023
2023
years of post-secondary education
Work History
Barista Shift Supervisor
Starbucks
Phoenix
11.2024 - Current
- Supervised daily operations to ensure smooth service and efficient workflow.
- Managed inventory levels and restocked supplies to maintain product availability.
- Implemented Starbucks' policies and procedures to maintain brand standards.
- Supervised and trained new baristas on all aspects of the job, including beverage preparation techniques, customer service protocols, cash handling procedures, and safety regulations.
- Managed cash handling procedures, ensuring accuracy in transactions and deposits.
- Coordinated staff schedules, balancing workload and ensuring adequate coverage during peak times.
- Supervised daily operations, maintaining high standards of cleanliness and organization.
- Delegated work to staff, setting priorities and goals.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
- Promoted positive team morale by encouraging collaboration among staff members.
Barista
Starbucks
Phoenix
05.2023 - 11.2024
- Prepared high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service in a fast-paced retail environment.
- Operated espresso machines and other equipment efficiently during peak hours.
- Maintained cleanliness and organization of the work area and equipment.
- Collaborated with team members to ensure smooth service flow and teamwork.
- Assisted in training new baristas on procedures and best practices.
- Handled cash transactions accurately and managed till at closing shifts.
- Engaged with customers to enhance their experience and foster loyalty.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
Warehouse Worker
FedEx
Phoenix
10.2023 - 06.2024
- Received and sorted incoming packages for distribution.
- Loaded and unloaded trucks efficiently and safely.
- Collaborated with team members to meet daily goals.
- Followed safety protocols while handling hazardous materials.
- Kept shelves, workstations and pallet areas neat and tidy to maintain safe work environment.
- Organized warehouse space for efficient storage of products.
- Staged and sorted multiple types of products for loading.
- Inspected damaged goods prior to disposal or return to vendor.
Assistant Landscaper
Takl Inc
Phoenix
05.2018 - 01.2020
- Assisted in planning and executing landscape design projects for clients.
- Maintained equipment and tools to ensure optimal performance and safety.
- Collaborated with team members to complete landscaping tasks efficiently.
- Installed plants, shrubs, and trees according to design specifications.
- Provided excellent customer service by addressing client inquiries and needs.
- Conducted site assessments to determine landscape requirements and conditions.
- Kept accurate records of work performed including time spent on each task.
- Performed pruning, mulching and fertilizing tasks to enhance plant health.
- Maintained landscaping equipment such as mowers, edgers, trimmers and blowers.
- Operated commercial grade power tools with precision and accuracy.
- Inspected plants regularly for signs of damage or disease requiring treatment.
- Maintained cleanliness and organization of work areas, tools, and equipment.
- Assisted in budgeting and quoting landscaping projects, including labor, materials, and timelines.
Education
Maryvale High School
Phoenix, AZSkills
- Inventory management
- Customer relationship management
- Staff training
- Cash handling
- Quality control
- Team building
- Time management
- Problem solving
- Effective communication
- Scheduling coordination
- Attention to detail
- POS system operation
- Multitasking ability
Timeline
Barista Shift Supervisor
Starbucks
11.2024 - Current
Warehouse Worker
FedEx
10.2023 - 06.2024
Barista
Starbucks
05.2023 - 11.2024
Assistant Landscaper
Takl Inc
05.2018 - 01.2020
Maryvale High School