Jeremie Nelson
Tempe
Summary
Dedicated customer service professional with a focus on enhancing guest experiences in high-pressure environments. Proven track record in relationship management and conflict resolution, ensuring timely issue resolution and operational optimization. Strong collaborator committed to improving service standards and customer retention.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Senior Security Coordinator
Player 15 Group
10.2025 - Current
- Ensure a positive and safe guest experience during large-scale events through effective coordination and communication.
- Managed staffing operations to enhance service coverage and response times for guest needs.
- Handle guest concerns and operational issues, ensuring timely resolution and high satisfaction.
- Collaborated with internal departments to streamline service delivery and elevate overall guest experience.
- Supported training initiatives to enhance team performance, communication, and service standards.
- Develop SOPs that improve both operational efficiency and customer-facing interactions.
Premium Experience Supervisor
Player 15 Group
Phoenix
11.2024 - 09.2025
- Led front-line teams delivering high-quality, VIP customer experiences in a fast-paced environment.
- Streamlined guest entry process, delivering personalized service to premium clients.
- Addressed customer concerns in real time, upholding professionalism and brand standards.
- Trained staff on customer engagement, service recovery, and communication best practices.
- Fostered relationships with internal teams, improving end-to-end guest experience.
Security Team Captain
Footprint Center
Phoenix
06.2021 - 11.2024
- Resolved conflicts and de-escalated situations, contributing to a positive environment for guests and team members.
- Led team members in delivering consistent, customer-focused service.
- Monitored surroundings to proactively address guest needs and concerns, enhancing overall event experience.
- Delivered direct customer support in high-traffic event settings, effectively addressing guest questions and concerns.
Merchant Experience Partner
DoorDash
Tempe
06.2021 - 09.2024
- Served as primary contact for business partners, ensuring timely and effective customer support.
- Developed strong relationships with partners through proactive communication and regular follow-ups.
- Resolved platform and operational issues to improve partner satisfaction and retention.
- Facilitated onboarding and troubleshooting for partners, enhancing their experience and integration.
Target.com Specialist (Tier 3 Escalations)
Target Headquarters
01.2016 - 12.2019
- Resolved complex escalations as a Tier 3 Specialist, ensuring timely and satisfactory outcomes.
- Investigated shipping and fulfillment issues between stores and distribution centers.
- Utilized internal systems, policies, and knowledge base to provide accurate solutions, streamlining issue resolution.
- Issued refunds, replacements, and credits while adhering to company policies.
- Assisted customers with online and in-store order issues through inbound and outbound calls, enhancing customer satisfaction.
Education
High School Diploma - Milwaukee, WI
Alexander Hamilton High School
Milwaukee, WI01-2009
Skills
- Customer satisfaction and retention
- Call center support and escalation
- Conflict resolution strategies
- Active listening and verbal communication
- Interpersonal skills and teamwork
- Problem solving and multitasking
- Organizational and time management skills
- Microsoft Excel and Word proficiency
- CRM systems expertise
- Event coordination and staffing operations
- Policy writing and security audits
- Security training and operations
- Event security
- Customer relationship management
- Team leadership
- Staffing coordination
- Effective communication
Certification
CPR Certified
Timeline
Senior Security Coordinator
Player 15 Group
10.2025 - Current
Premium Experience Supervisor
Player 15 Group
11.2024 - 09.2025
Security Team Captain
Footprint Center
06.2021 - 11.2024
Merchant Experience Partner
DoorDash
06.2021 - 09.2024
Target.com Specialist (Tier 3 Escalations)
Target Headquarters
01.2016 - 12.2019
High School Diploma - Milwaukee, WI
Alexander Hamilton High School