Jeremy Acton
Show Low,AZ
Summary
Strategic HR-focused leader with 15+ years of experience guiding workforce strategy, employee relations, talent development, and operational performance within large organizations. Experienced partnering with leadership to improve engagement, manage complex employee relations issues, support recruitment strategies, and ensure compliance with HR policies and employment regulations. Strong background in coaching leaders, resolving workplace conflict, implementing HR programs, and leveraging HRIS systems to support workforce planning and performance management.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Store Manager
Lowes Home Improvement
01.2024 - Current
- Provide executive leadership for a $50 million home improvement retail store overseeing operations, workforce strategy, and organizational performance for a team of more than 120 employees.
- HR Leadership to decrease turnover from 96% to 40% in first year
- Partner with district leadership and corporate HR to drive talent strategy, recruitment planning, and workforce development initiatives.
- Lead employee relations management, conducting investigations, conflict resolution, and disciplinary actions while ensuring compliance with company policy and employment law.
- Coach department managers on performance management, documentation, and leadership development.
- Oversee employee engagement initiatives, recognition programs, and retention strategies to strengthen workplace culture.
- Manage benefits communications, open enrollment support, and HRIS processes including Workday and Kronos.
- Support compliance with FMLA, workers’ compensation, safety programs, and workplace policies.
- Operational Leadership
- Direct overall store operations for a $51M+ annual revenue location.
- Lead strategic planning for staffing, merchandising, and operational execution.
- Oversee financial performance, budgeting, and operational efficiency initiatives.
- Ensure compliance with company safety standards and operational policies.
Operations Manager
Lowes Home Improvement
01.2013 - 01.2024
- Managed operational and administrative functions for a major retail location with responsibility for workforce leadership, HR processes, and logistics operations.
- Recruited, interviewed, and hired employees across multiple departments.
- Managed employee onboarding, orientation, and training programs.
- Administered workers’ compensation, injury reporting, and liability claims.
- Conducted employee relations meetings and performance coaching.
- Supported benefits enrollment, employee satisfaction surveys, and recognition programs.
- Supervised delivery operations including box trucks and freight logistics.
- Mentored safety teams and promoted workplace safety initiatives.
Security Officer & Dispatcher
Securitas North America
01.2012 - 01.2013
- Maintained site security for a major corporate data center through surveillance monitoring, access control, and incident response coordination.
Program Coordinator Senior / Customer Service Manager
Arizona State University / Follett Higher Education Group
01.2008 - 01.2011
- Supervised staff and student employees in a multi-department retail environment.
- Managed new hire paperwork, onboarding, and employee training programs.
- Addressed employee relations concerns and performance management issues.
- Implemented employee recognition programs that improved retention.
- Developed policy documentation including a new employee handbook.
Sales Manager
OfficeMax
01.2004 - 01.2008
- Led hiring, training, and coaching initiatives for sales staff while driving revenue growth and customer service improvements.
Assistant Manager
Wal-Mart
01.1996 - 01.2002
- Managed operations across multiple departments supervising large teams in a high-volume retail environment.
Education
Bachelor of Interdisciplinary Studies - Communications & History
Arizona State University
Tempe, AZ12-2001
Master of Science - Industrial & Organizational Psychology
Bellevue University
Bellevue, NE06-2022
Master Certificate - Health Care Administration
Wilmington University
New Castle, DE06-2024
Skills
- HR Business Partnership
- Employee Relations & Investigations
- Talent Acquisition & Workforce Planning
- Leadership Development & Coaching
- Performance Management
- HR Compliance (FMLA, Workers’ Compensation)
- Organizational Development
- Change Management
- Conflict Resolution
- HRIS Systems (Workday, SAP, Kronos
- Microsoft Office
Certification
SHRM-CP – Society for Human Resource Management
Timeline
Store Manager
Lowes Home Improvement
01.2024 - Current
Operations Manager
Lowes Home Improvement
01.2013 - 01.2024
Security Officer & Dispatcher
Securitas North America
01.2012 - 01.2013
Program Coordinator Senior / Customer Service Manager
Arizona State University / Follett Higher Education Group
01.2008 - 01.2011
Sales Manager
OfficeMax
01.2004 - 01.2008
Assistant Manager
Wal-Mart
01.1996 - 01.2002
Bachelor of Interdisciplinary Studies - Communications & History
Arizona State University
Master of Science - Industrial & Organizational Psychology
Bellevue University
Master Certificate - Health Care Administration
Wilmington University