Jeremy Herrera Jr.
Gilbert
Summary
Energetic server with a background in high-volume restaurant environments. Knows how to deliver superior guest service while maintaining professional rapport with team members. Strong skills in order and payment processing, upselling techniques and keeping areas clean and well-stocked. Committed to enhancing customer satisfaction by delivering memorable dining experiences.
Overview
5
5
years of professional experience
Work History
Server
Chilis's Bar and Grill
Honolulu
07.2024 - 11.2025
- Greeted guests and provided menus.
- Took orders from customers accurately and in a timely manner.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Assisted in training new servers.
- Checked food before serving it to customers.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Ensured that each guest was served courteously, quickly, and efficiently.
Restaurant Busser
Monkeypod Kitchen
Honolulu
08.2024 - 12.2024
- Provided assistance to other employees when needed during peak business hours.
- Performed opening duties including setting up side stations for service staff.
- Inspected restaurant prior to opening for cleanliness and proper set-up of tables, chairs and booths.
- Maintained cleanliness of work station throughout shift; wiped down counters, tables and chairs.
- Responded promptly to customer inquiries related to menu items or services offered.
- Reset tables in a timely manner with clean silverware, napkins and condiments.
- Delivered excellent customer service by being friendly and accommodating guest needs.
- Went above and beyond expectations by helping with various tasks to support teammates and provide customer service.
Barback
The Porch
Gilbert
08.2020 - 07.2023
- Successfully managed multiple tasks simultaneously while providing quality service.
- Provided excellent customer service while interacting with guests in a friendly manner.
- Consistently checked inventory levels and communicated needs to management team.
- Served as cashier when necessary, handling payments accurately and efficiently.
- Responded to customer requests promptly and professionally.
- Assisted bartenders by stocking beer, wine, liquor, and other bar items.
- Restocked ice and prepared garnishes for drinks.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Cleaned the bar area including counters, glasses, and utensils throughout shift.
- Studied bartenders to learn recipes for different mixed cocktails.
Education
Some College (No Degree) - Architecture
University of Hawaii At Manoa
Honolulu, HISome College (No Degree) - Architecture
International College of Sevilla
Sevilla, SpainSkills
- Problem solving
- Communication skills
- Team collaboration
- Time management
- Multitasking and organization
- Positive guest interactions
- Safe food handling
- Cash handling
- Task prioritization
- Liquor, wine, and food service
Languages
Spanish
Limited
English
Native/ Bilingual
Affiliations
- surfing
- art
- music
References
References available upon request.
Timeline
Restaurant Busser
Monkeypod Kitchen
08.2024 - 12.2024
Server
Chilis's Bar and Grill
07.2024 - 11.2025
Barback
The Porch
08.2020 - 07.2023
Some College (No Degree) - Architecture
University of Hawaii At Manoa
Some College (No Degree) - Architecture
International College of Sevilla