Jeremy Jackson
Sanders
Summary
Accomplished Rail Load-out Shift Supervisor at Silica Services Inc, skilled in operations management and strategic planning. Successfully trained and mentored teams. Proficient in heavy equipment operation and safety protocols, with a strong focus on resolving conflicts and maintaining customer satisfaction. Recognized for optimizing railcar yard inventory and logistics.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Rail Load-out Shift Supervisor
Silica Services Inc
02.2018 - 06.2025
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed Railcar yard inventory and personally overseeing railcar movement, training new hires new to trackwork and preparing weekly shipping for BNSF to deliver.
- Responded to and resolved customer questions and concerns.
- Trained new employees on heavy equipment operation and delegated daily tasks and responsibilities.
- Conducted routine inspections of product to check quality and compliance with established specifications.
- Enforced company policies and regulations with employees.
- Prepared shift summary reports for supervisor that contained silo levels, railyard shipping and inventory of product sent out and what was received.
- Managed shift operations, supplied resources and monitored team performance to keep the operation running, fixing and resolving problems that would result in shutdown/downtime.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Interpreted work order information and specifications to plan, schedule and complete jobs precisely.
- Supervised ongoing daily production phases.
- Kept accurate and detailed records of personnel progress and productivity.
- Troubleshot equipment to reduce service calls and downtime.
- Oversaw loading and unloading of packages in warehouse.
Mail Sorter
United States Postal Service, USPS
11.2021 - 12.2021
- Reviewed incoming mail for proper date, postage and barcode scans.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Evaluated mail trays to determine proper placement.
- Performed final preparation for outgoing, metered correspondences prior to placement for production.
Deburr Technician
Kelly Staffing Services
12.2018 - 03.2019
- Read and understood work orders from production management.
- Ground, sanded or polished objects or parts to correct defects or to prepare surfaces for further finishing using hand tools and power tools.
- Removed surface imperfections and applied chemicals to ready work surfaces.
Customer Service Representative
Family Dollar
05.2015 - 01.2018
- Responded to customer requests for products, services, and company information.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Unloaded weekly shipments from delivery truck and quickly got product back on the floor to reduce clutter
Education
Valley High
Sanders, AZSkills
- Operations management
- Strategic planning
- Training and mentoring
- Operation of heavy equipment
- Safety
- Railroad track procedures
Certification
DOT & HHS Collections Professional
Breath Alcohol Technician
Timeline
Mail Sorter
United States Postal Service, USPS
11.2021 - 12.2021
Deburr Technician
Kelly Staffing Services
12.2018 - 03.2019
Rail Load-out Shift Supervisor
Silica Services Inc
02.2018 - 06.2025
Customer Service Representative
Family Dollar
05.2015 - 01.2018
Valley High
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