Summary
Overview
Work History
Education
Skills
Additional Information
Community
Timeline
Generic
Jeremy Leeper

Jeremy Leeper

Queen Creek

Summary

Claims leader with experience in attorney-represented Bodily Injury and Property Damage claims across multiple jurisdictions, including CA, LA, OK, NM, WA, and more. Skilled in full claim evaluation, compliance, and adjuster development. Passionate about coaching and delivering strong customer outcomes. Lived in seven states, offering broad regional and legal insight.

Overview

18
18
years of professional experience

Work History

Special Education Teacher/Head JV Baseball Coach

Queen Creek Unified School District
07.2020 - Current
  • Provide tailored instruction and support to students with disabilities by developing and implementing Individualized Education Programs (IEPs).
  • Collaborate with families, teachers, and specialists to meet students’ academic and social goals.
  • Ensure compliance with IDEA and relevant state laws, maintaining accurate records.
  • Advocate for inclusive and equitable education.


Head JV Baseball Coach


  • Lead and develop the junior varsity baseball team by planning and conducting practices, teaching fundamental skills, and fostering teamwork and sportsmanship.
  • Manage game strategies, evaluate player performance, and promote a positive, competitive environment.
  • Collaborate with varsity coaching staff to ensure compliance with school and league policies.

Team Manager/LDA Section Manager

Kemper Insurance
12.2018 - 07.2020
  • Span of control: 10
  • Responsible for the selection, training, development, performance management, and salary administration activities of assigned Auto Claim’s Employees.
  • Serves as a technical resource in the areas of claims settlement procedures, company claim policies, and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws and legal requirements.
  • Responsible for recognizing and communicating events that affect customer service to team and peers in a timely manner.
  • Promotes development of employees.
  • Mentors others, either formally or informally.
  • Ensures compliance with company procedures, applicable federal/state laws, and legal requirements.
  • Responsible for training of new employees.
  • LDA Section Manager (Second Line Leadership Role)
  • Managed and oversaw Team Managers’ responsibilities, providing guidance and support to help them coach and develop adjusters effectively.
  • Exercised critical decision-making aligned with the company’s philosophy, ensuring all actions prioritized exceptional customer service and operational excellence.
  • Supervised daily operations to meet team goals and maintain performance standards.
  • Ensured Bodily Injury claims, including attorney-represented claims, were handled appropriately and within required timeframes through effective oversight and collaboration with legal teams.

Team Manager

State Farm Insurance
02.2008 - 12.2018
  • Span of control: 15 (50+ Trainees)
  • Responsible for the selection, training, development, performance management, and salary administration activities of assigned Auto Claim Service Support Supervisors, Claim Representatives, Claim Processors, and/or claim support personnel who service automobile claims.
  • Serves as a technical resource in the areas of claims settlement procedures, company claim policies, and procedures, insurance contracts and endorsements, automotive repair methods and parts, medical and anatomical terminology, types of personal injury and their prognosis, applicable federal/state laws and legal requirements.
  • Selected for a 6-month development role at the Corporate Office working alongside Bodily Injury Consultants, gaining high-level insight into corporate decision-making processes.
  • Responsible for recognizing and communicating events that affect customer service to team and peers in a timely manner.
  • Promotes development of employees.
  • Mentors others, either formally or informally.
  • Ensures compliance with company procedures, applicable federal/state laws, and legal requirements.
  • Responsible for training of new employees.

Education

Bachelor's Degree - General Studies

University of Central Oklahoma

Master's Degree - Organizational Leadership

Quinnipiac University

Associate in Claims

The Institutes

Skills

  • Conflict resolution techniques
  • Motivating my peers and direct reports
  • Settlement negotiation
  • Policy interpretation
  • Insurance policy coverage knowledge
  • Coaching and Performance Management

Additional Information

It has never been a better time to embrace new opportunities in the claims industry—and USAA represents the kind of mission-driven organization I’m excited to grow with. The future of claims is now, and I’m committed to bringing optimism, innovation, and leadership to that future. I believe the most effective leaders take pride not in their own achievements, but in helping others reach their full potential. I have consistently demonstrated this commitment throughout my career, and I firmly believe that nurturing talent and leading with purpose is the culmination of a lifetime of experience and dedication. I have never been better prepared or more motivated to lead in an opportunity like this, and I am confident I will succeed at USAA while contributing meaningfully from day one.

Community

  • Girls and Boys Club
  • Little League Head Softball Coach
  • Beta Gamma Sigma (The International Business Honor Society)

Timeline

Special Education Teacher/Head JV Baseball Coach

Queen Creek Unified School District
07.2020 - Current

Team Manager/LDA Section Manager

Kemper Insurance
12.2018 - 07.2020

Team Manager

State Farm Insurance
02.2008 - 12.2018

Master's Degree - Organizational Leadership

Quinnipiac University

Bachelor's Degree - General Studies

University of Central Oklahoma

Associate in Claims

The Institutes
Jeremy Leeper