Jeremy Lowden
Tucson,AZ
Summary
Experienced professional seeking full-time position to tackle professional challenges, leveraging strong interpersonal skills, excellent time management, and problem-solving abilities. Excited to contribute expertise in a dynamic work environment, with confidence that my biggest achievement is yet to come.
Overview
13
13
years of professional experience
Work History
Caregiver
Allways Caring
09.2017 - Current
- Assisted with meal preparation and feeding.
- Provided assistance with activities of daily living, including dressing, grooming and bathing.
- Practiced patience and compassion even in the most challenging of situations.
- Transported client to doctors appointments and other activities.
Technical Support Representative
Verifone
04.2022 - 02.2023
- Assisted customers with various types of technical issues via email, chat and telephone.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Researched and identified solutions to technical problems.
- Documented support interactions for future reference.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end users across various time zones.
Seasonal Senior Specialist
Target
10.2021 - 03.2022
- Listening and engaging the guest in order to deepen the relationship and drive loyalty and sales.
- Communicate through telephone and live chat support.
- Responsible for identifying, evaluating and communicating guest trends to leadership-resolving guest issues.
- Coordinated with other departments to ensure successful completion of projects.
Customer Service Agent
GEICO
10.2019 - 06.2020
- Make policy changes and give recommendations to ensure policy holders needs are met.
- Entered customer interaction details in sales systems to track requests, document problems and record solutions offered.
- Updated account information to maintain customer records.
- Pursued new clients through various marketing strategies to grow existing portfolio of policyholders.
Customer Service Representative
Citi
12.2018 - 06.2019
- Take payment information and other pertinent information such as address and phone number.
- Responded to customer request for products, services and company information.
- Answered constant flow of customer calls with minimal wait times.
- Addressed customer account discrepancies and concerns.
- Maintained up to date knowledge of product and service changes.
- Promoted superior experience by addressing customer concerns demonstrating empathy and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
After School Teacher
Tucson Unified School District
10.2011 - 05.2012
- Supervised a group of 15-25 students ages 14-18.
- Organized and oversaw after school activities to keep students engaged and motivated.
- Developed and implemented an after school program that increased student academic performance.
Education
High School Diploma -
Pueblo High Magnet School
Tucson, AZ05-2009
Skills
- Efficient Time Allocation
- Strategic Leadership
- Financial Transaction Processing
- Sales Experience
- Accounts Receivable Processing
- Technical Issue Resolution
- Team Management
- Clear Written Correspondence
- Insurance Policy Management
- HIPAA Policy Adherence
- Extensive Product Expertise
Timeline
Technical Support Representative
Verifone
04.2022 - 02.2023
Seasonal Senior Specialist
Target
10.2021 - 03.2022
Customer Service Agent
GEICO
10.2019 - 06.2020
Customer Service Representative
Citi
12.2018 - 06.2019
Caregiver
Allways Caring
09.2017 - Current
After School Teacher
Tucson Unified School District
10.2011 - 05.2012
High School Diploma -
Pueblo High Magnet School
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