I have been a member of Team Bass, a charter fishing club from Michigan, since 2003, and a board member since 2016 Please visit wwwteambassnet for more details
Jeremy Prchlik
Gilbert
Summary
Dynamic employee with a strong work ethic and mechanical aptitude, successfully led operations in the Marine and RV Industry's to enhance customer satisfaction. Expert in complaint resolution and preventive maintenance coordination, I fostered relationships that increased repeat business while implementing protocols that improved team performance and streamlined service processes.
Professional with strong background in transportation and logistics, ensuring efficient and timely deliveries. Skilled in vehicle operation, route planning, and safety compliance. Known for reliability, adaptability, and effective team collaboration, consistently meeting organizational goals and expectations. Focused on maintaining high standards and achieving results in dynamic environments.
Overview
14
14
years of professional experience
Work History
Service Advisor
Little Dealer Little Prices RV
09.2024 - Current
- Assisted customers with vehicle maintenance inquiries and service appointments.
- Supported team in managing daily service operations.
- Quickly adapted to new software tracking customer interactions.
- Coordinated with technicians to streamline repairs.
- Engaged in continuous training on industry standards and safety.
- Managed administrative tasks, including documentation and scheduling support.
- Trained new Service Advisors on communication and problem-solving skills.
- Provided backup during peak periods and supported complex customer inquiries.
Marine Technician
Self and Small Shops
03.2011 - Current
- Diagnosed and repaired marine engines for optimal performance.
- Conducted routine boat maintenance to enhance reliability and safety.
- Installed electrical systems per industry standards and regulations.
- Collaborated with shops to improve repair turnaround times.
- Completed diagnostics and repairs of engines and transmissions.
- Ensured compliance with environmental regulations for waste disposal.
- Trained new technicians on ship maintenance procedures.
- Maintained certifications through specialized training and workshops.
Service Advisor
General RV
06.2021 - 11.2022
- Educated customers on vehicle maintenance to build trust and loyalty.
- Maintained customer satisfaction standards to exceed targets.
- Managed priorities while ensuring attention to detail in fast-paced settings.
- Increased repeat business through attentive listening and clear communication.
- Kept accurate records of services for billing and warranty claims.
- Responded promptly to inquiries from potential customers.
- Addressed customer concerns with empathy, resolving issues swiftly.
Service Manager
Anderson's Boat Sales
01.2018 - 12.2020
- Directed service operations to elevate customer satisfaction and enhance operational efficiency.
- Oversaw scheduling and resource management to maximize service coverage and improve response times.
- Facilitated warranty claims processing, advocating for customers to secure timely repair resolutions.
- Trained team members on best practices to ensure consistent service quality and customer engagement.
Education
Certification in Marine Mechanics -
Marine Mechanics Institute
Orlando, FL03-2011
High School Diploma -
Flushing High School
Flushing, MI06-2004
Skills
- Strong work ethic
- Attention to detail
- Team player mentality
- Complaint resolution
- Product training
- Mechanical aptitude
- Preventive maintenance coordination
- Work prioritization
- Product education
- Route Planning
- Driving/Hauling experience
- Excellent communication
Interests
Timeline
Service Advisor
Little Dealer Little Prices RV
09.2024 - Current
Service Advisor
General RV
06.2021 - 11.2022
Service Manager
Anderson's Boat Sales
01.2018 - 12.2020
Marine Technician
Self and Small Shops
03.2011 - Current
Certification in Marine Mechanics -
Marine Mechanics Institute
High School Diploma -
Flushing High School
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