Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Jeremy Wigley

TEMPE

Summary

Dynamic and results-driven professional with extensive experience in customer service and team leadership, notably as a Shift Leader at Qdoba. Proven expertise in cash handling and training new employees, fostering a positive work environment while enhancing operational efficiency. Adaptable and skilled in conflict resolution, ensuring exceptional service delivery.

Experienced with team supervision, operational efficiency, and staff training. Utilizes strong leadership to maintain productivity and morale. Track record of implementing effective processes and adapting to changing needs.

Diligent [Desired Position] with proven track record in managing team operations and ensuring smooth workflow. Successfully led teams in meeting objectives while maintaining high standards of quality and efficiency. Demonstrated leadership and problem-solving skills in dynamic environments.

Professional leader in team management and operational coordination. Effective at driving team performance and ensuring adherence to company policies. Known for fostering collaboration and delivering consistent results. Skilled in conflict resolution and time management.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Qdoba
04.2025 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.

I.T. Specialist

US Army National Guard
07.2022 - Current
  • Configured hardware, devices, and software to set up work stations for employees.
  • Managed hardware and software inventory, ensuring timely updates and replacements as needed.
  • Maintained servers and systems to keep networks fully operational during peak periods.
  • Deployed for 13 months onto the border mission to get consistent experience.

QMAP

Good Samaritan Society
02.2025 - 04.2025
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Dispersed medications to residents who could not self-administer.
  • Cleaned and helped dress residents.

Bartender

Spinelli's Pizzeria Tempe
08.2023 - 11.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Sandwich Artist

Subway
12.2021 - 08.2023
  • Greeted guests, promoted specials, and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Kept workplace clean and organized in line with restaurant policies.
  • Increased speed of service through effective multitasking and time management skills.

Dishwasher

Mellow Mushroom
08.2021 - 11.2021
  • Kept kitchen areas neat and clean by removing trash and organizing supplies.
  • Followed supervisor instructions to complete tasks on time.
  • Kept work area clean, dry, and free of debris to prevent incidents and accidents.
  • Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.

Sales Associate

Aeropostale
02.2021 - 08.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor of Arts - Theatre

Arizona State University
Tempe, AZ
05-2027

Skills

  • Positive attitude
  • Cash handling
  • Team leadership
  • Problem-solving
  • Customer service focus
  • Flexible schedule
  • Training assistance
  • Conflict resolution
  • POS system operation

Accomplishments

Unit Guidon in the Army, a leadership role.

Team leader during deployment.

Certification

  • QMAP License - 2025

Timeline

Shift Leader

Qdoba
04.2025 - Current

QMAP

Good Samaritan Society
02.2025 - 04.2025

Bartender

Spinelli's Pizzeria Tempe
08.2023 - 11.2024

I.T. Specialist

US Army National Guard
07.2022 - Current

Sandwich Artist

Subway
12.2021 - 08.2023

Dishwasher

Mellow Mushroom
08.2021 - 11.2021

Sales Associate

Aeropostale
02.2021 - 08.2021

Bachelor of Arts - Theatre

Arizona State University

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Jeremy Wigley