Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

OSAMA BOU GHANEM

BAKU

Summary

Hardworking and passionate job seeker with strong organizational skills eager to secure a Quality Assurance Specialist position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Quality Control Inspector

STYLE DIMENTION
08.2020 - 04.2024
  • Experience providing quality customer service and addressing customer concerns.
  • Ability to lead, train and manage.
  • Excellent communication and collaboration skills across company departments.
  • Construction inspection.
  • Read blueprints, plans, and specifications to understand requirements of products.
  • Measure product dimensions, and examine functionality.
  • Monitoring operations to ensure that they meet production standards.
  • Approving or rejecting raw materials with respect to quality standards and record supplier performance.
  • Improved product quality by conducting thorough inspections and identifying defects in a timely manner.

Product Manager

BAHER ALSAFE GENERAL TRADING
11.2018 - 07.2020
  • Developing and maintaining relationships with new and existing clients or customers
  • Demonstrating and presenting products and services to potential and current customers
  • Devising and implementing new sales strategies to increase profits and meet sales targets.
  • Enhanced product development processes by streamlining communication between departments.
  • Improved overall product quality through rigorous testing protocols and feedback implementation.
  • Increased efficiency in the product development pipeline by optimizing resource allocation and project management practices.
  • Enhanced product performance by analyzing user feedback and implementing necessary improvements.
  • Streamlined product development process for increased efficiency by identifying bottlenecks and optimizing workflows.
  • Implemented data-driven strategies to optimize product pricing, leading to higher revenue generation.
  • Increased customer satisfaction with thorough quality assurance testing, addressing and resolving issues promptly.
  • Assisted in the creation of engaging marketing collateral, highlighting key product benefits and value propositions.
  • Developed detailed product roadmaps, aligning team efforts towards achieving milestone goals and objectives.
  • Provided valuable insights through regular reporting on key performance indicators, enabling informed decision-making for future product enhancements.
  • Reduced customer support inquiries by creating comprehensive product documentation and user guides.
  • Worked with development team to define and implement customer change requests to enhance product functionality.
  • Attended weekly development team meetings and assisted in identification and resolution of issues to maintain timeline and budget integrity.
  • Increased efficiency by implementing new processes and providing administrative support to management.

Public Relation Manager

BAHER ALSAFE GENERAL TRADING
02.2017 - 10.2018
  • Plan and budget for PR events, programs and initiatives
  • Help in designing and reviewing a variety of promotional and marketing materials
  • Design and review the online content in media announcements and media kits
  • Maintaining client relationships and winning new clients
  • Communicate with the social media team and marketing department to plan content.

Sales Leader

JABAL ALARZ
01.2016 - 08.2017
  • Manage to sales KPI's (including sales and expense budget numbers), assuring efficient and effective use of resources
  • Sets long-term goals, objectives, and top priorities for the sales organization.

Salesman

JABAL ALARZ
01.2015 - 01.2016
  • Using excellent communication skills to assist customers and educate on
  • Greeting all customers in a polite manner
  • Helping customers locate products for their unique problem.

Restaurant Supervisor

SOLIDAIRE RESTAURANT
01.2014 - 01.2015
  • Managing and overseeing all storage supplies for the restaurant
  • Supervising every kitchen and dining room activity to ensure customer satisfaction always
  • Managing restaurant staff's work schedules & training.

Waiter

SOLIDAIRE RESTAURANT
01.2013 - 01.2014
  • Greeting and serving customers, and making them feel welcome and comfortable
  • Providing detailed information on menus, and making suggestions based on customers' preferences
  • Taking and delivering food and drink orders, and ensuring they are made correctly and presented well.

Education

Bachelor Degree/ Business Management - Business Management

Damascus University
Damascus Syria
01.2012

High School Diploma -

Aley Lebanon
Aley Lebanon
01.2008

Skills

  • Customer satisfaction
  • Data Analytics
  • Internal Communications
  • Problem-solving abilities
  • Organizational Skills
  • Excellent Communication
  • Problem-solving aptitude
  • Task Prioritization
  • Professional Demeanor
  • Self Motivation
  • Decision-Making
  • Reliability
  • Attention to Detail
  • Professionalism
  • Adaptability and Flexibility
  • Auditor training
  • Advanced skills with MS Office Suite
  • OSHA Compliance
  • Product Inspection
  • Audit Coordination
  • Inspection documentation
  • Recordkeeping
  • Compliance Enforcement
  • Inspections and reviews
  • Technical knowledge
  • Visual inspections
  • Safety Protocols

Certification

  • 2023, Experience Certificate, BAHER ALSAFE GENERAL TRADING UAE
  • 2018, Diploma/ Business Administration, IMCT Group/ Dubai, UAE
  • 2018, Diploma / HR Management, Gate Training Centre / Dubai, UAE
  • 2018, Diploma/ Business Administration, AYM ENGLAND/ Egypt

Languages

English
Arabic

Timeline

Quality Control Inspector

STYLE DIMENTION
08.2020 - 04.2024

Product Manager

BAHER ALSAFE GENERAL TRADING
11.2018 - 07.2020

Public Relation Manager

BAHER ALSAFE GENERAL TRADING
02.2017 - 10.2018

Sales Leader

JABAL ALARZ
01.2016 - 08.2017

Salesman

JABAL ALARZ
01.2015 - 01.2016

Restaurant Supervisor

SOLIDAIRE RESTAURANT
01.2014 - 01.2015

Waiter

SOLIDAIRE RESTAURANT
01.2013 - 01.2014

Bachelor Degree/ Business Management - Business Management

Damascus University

High School Diploma -

Aley Lebanon

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