Jerena Hope
Phoenix
Summary
Dependable Licensed Massage who is dedicated professional with strong customer service skills and a focus on client satisfaction. Experienced in delivering personalized massage therapy sessions while maintaining a hygienic and welcoming environment
Experienced with administrative tasks, encompassing data entry, scheduling, and documentation. Utilizes effective communication and organizational abilities to support office functions. Knowledge of office software and procedures, ensuring efficient workflow and task completion.
Overview
4
4
years of professional experience
Work History
Licensed Massage Therapist
Elements Massage
Phoenix, AZ
09.2025 - Current
- Delivered personalized massage therapy sessions tailored to individual client needs.
- Utilized various modalities including Swedish, deep tissue, and sports massage techniques.
- Maintained a clean and hygienic work environment to ensure client safety and comfort.
- Assisted clients in understanding the benefits of regular massage therapy for overall wellness.
- Kept accurate records of client treatments, preferences, and progress notes for future reference.
- Engaged in continuous education to stay updated on industry trends and best practices.
- Cultivated a calm atmosphere within the massage space using soft lighting, tranquil music, or other desired elements that enhanced the therapeutic experience for clients.
Uber Driver
Uber
Phoenix, AZ
07.2023 - 09.2025
- Provided safe and efficient transportation services to passengers while adhering to traffic regulations.
- Maintained vehicle cleanliness and operational readiness through regular inspections and maintenance checks.
- Leveraged GPS navigation systems to optimize routes, reducing travel time and enhancing passenger satisfaction.
- Assisted passengers with loading/unloading luggage, ensuring a positive customer experience during rides.
- Delivered passengers to destinations safely and on time.
Office Clerk
Dept of Economics
Phoenix, AZ
10.2022 - 07.2023
- Managed office correspondence, ensuring timely and accurate communication across departments.
- Maintained organized filing systems, enhancing document retrieval efficiency and accuracy.
- Assisted in data entry tasks, contributing to the integrity of departmental records.
- Coordinated meeting schedules, optimizing staff availability and resource allocation.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained an organized and clean office environment to boost staff productivity and overall morale.
- Handled incoming business and client requests for information.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Processed incoming and outgoing mail and packages according to established procedures.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
License Massage Therapist - Massage Therapy
Southwest Institute Of Healing Arts
Phoenix, AZ10.2025
High School Diploma -
James H Bowen
Chicago, IL05.1986
Skills
- Reflexology techniques
- Stress relief massage
- Lymphatic massage
- Swedish massage
- Stretching techniques
- Reliable
- Dependable
- Team Player
- Customer Service
Timeline
Licensed Massage Therapist
Elements Massage
09.2025 - Current
Uber Driver
Uber
07.2023 - 09.2025
Office Clerk
Dept of Economics
10.2022 - 07.2023
License Massage Therapist - Massage Therapy
Southwest Institute Of Healing Arts
High School Diploma -
James H Bowen