Jermaine James
Phoenix
Summary
Always positive sales consultant and manager with expertise in influencing, negotiation, problem solving and time management. Seek a managerial position to apply these skill and engage sales consultants in constructive and development dialogue, guiding them to exponential growth and success.
Overview
11
11
years of professional experience
Work History
ACCOUNT EXECUTIVE
DISH NETWORK CORP
06.2023 - Current
- Established myself as a go to individual for peer to peer mentoring through strong sales and informative communications.
- Became key executive for aiding in the development of new hires.
- Hosted and assisted in training and development of sales executives in a meeting setting.
- Communicated and aided in the development of processes and procedures used department wide.
- Assisted manager in understand the new scheduling system.
DISTRICT MANAGER
WIRELESS ADVOCATES
10.2018 - 12.2022
- Supervised various locations, enforcing high-quality standards of operation.
- Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Trained sales consultants and managers to become more effected and consistent teams.
- Developed top sales consultant, manager and district managers.
- Consistently top 10 in the company in personal and managerial production
STORE MANAGER
DIAMOND WIRELESS / A WIRELESS / VICTRA
02.2014 - 10.2018
- Assisted in creating new training, ranking and marketing materials.
- Maintain high scores on company and Verizon audits.
- Consistently led the Phoenix Market in personal production.
- Completed weekly inventory audits.
- Performed weekly employee trainings.
- Awarded two Verizon awards for "5 Star Standards in Customer Service."
- Awarded Top Store in Operations in Phoenix East and Phenix West District in 2015.
Education
High School Diploma -
Golden Valley High School
Bakersfield, CA06-2008
Skills
- Customer Engagement
- Complain Handling
- Compelling Brand Values
- Customer Satisfaction
- Sales & Margin Improvement
- Organization
- Team Building and Training
- Problem Solving
- High Level of Integrity
- Leads from the front
- Owner of Outcomes
- System Proficient
- Time Management
Timeline
ACCOUNT EXECUTIVE
DISH NETWORK CORP
06.2023 - Current
DISTRICT MANAGER
WIRELESS ADVOCATES
10.2018 - 12.2022
STORE MANAGER
DIAMOND WIRELESS / A WIRELESS / VICTRA
02.2014 - 10.2018
High School Diploma -
Golden Valley High School
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