Jermaine Waddy
Tucson
Summary
Customer service-focused line cook and server adept at delivering exceptional dining experiences in fast-paced environments. Demonstrates strong communication and problem-solving skills while ensuring food safety and quality standards. Committed to maintaining cleanliness and organization in kitchen and service areas.
Overview
9
9
years of professional experience
Work History
Line Cook/Server
RA Sushi
Tucson
10.2023 - 02.2026
- Demonstrated expertise in sauteing and grilling a variety of dishes in a fast-paced kitchen environment.
- Prepared food items according to the restaurant's recipes and standards.
- Cooked and plated dishes in a timely and efficient manner.
- Maintained a clean and organized kitchen area, including equipment, utensils, and work surfaces.
- Communicated with other kitchen staff, servers, and managers to ensure a smooth service and timely delivery of food.
- Prepared and cooked sauteed and grilled dishes (various types of meats, seafood, and vegetables).
- Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted guests with menu selections and dietary restrictions effectively.
- Processed customer payments accurately using point-of-sale system.
- Handled guest complaints professionally to ensure satisfaction and retention.
- Provided excellent customer service to ensure satisfaction.
- Upsold daily specials and promotions to enhance guest dining experience.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Checked food before serving it to customers.
- Promoted desserts, appetizers, and specialty drinks to optimize sales.
- Stayed informed about daily specials, new menu items, promotions.
- Trained new employees on restaurant procedures and plating techniques.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Prepared drinks according to standard recipes.
Server
Lucky Strike
Houston
06.2019 - 10.2019
- Strong communication skills, and worked well with other restaurant staff.
- Had a good understanding of food safety and sanitation.
- Communicated with other kitchen staff, servers, and managers to ensure a smooth service and timely delivery of food.
- Cleaned and sanitized the dining area.
- Greeted and seated guests, took orders, and delivered food to tables when necessary.
- Processed payments and made proper coinage for guests.
- Assisted with other tasks, such as restocking supplies, setting up for events, or handled customer complaints.
- Ability and willingness to help in other areas as needed.
Line Cook
Pappacitos
Houston
01.2017 - 07.2018
- Multitasked between kitchen and dining area duties, and worked well with other restaurant staff.
- Had a good understanding of food safety and sanitation practices to ensure that food was prepared and served safely.
- Prepared food items according to the restaurant's recipes and standards.
- Cooked and plated dishes in a timely and efficient manner.
- Maintained a clean and organized kitchen area, including equipment, utensils, and work surfaces.
- Communicated with other kitchen staff, servers, and managers to ensure a smooth service and timely delivery of food.
- Assisted with food preparation tasks (chopping vegetables, or mixing ingredients).
Education
Bachelor of Science - Health and Human Performance
Prairie View A&M University
Prairie View, TX05-2014
High School Diploma -
Lawrence E Elkins High School
Missouri City, TX05-2008
Skills
- Food Safety
- Customer Service
- Inventory Management
- TIME MANAGEMENT
- PROBLEM SOLVING
- Teamwork
- Customer Relations
- Conflict Resolution
- First Aid Training
- LEADERSHIP SKILLS
- Motivated
- Self-motivated
- Analytical Skills
- Microsoft Office Suite
- Communication
- Hardware troubleshooting
- First Aid Training
Timeline
Line Cook/Server
RA Sushi
10.2023 - 02.2026
Server
Lucky Strike
06.2019 - 10.2019
Line Cook
Pappacitos
01.2017 - 07.2018
Bachelor of Science - Health and Human Performance
Prairie View A&M University
High School Diploma -
Lawrence E Elkins High School