Jerome Hicks
Goodyear
Summary
To provide and manage safe, quality care to residents, businesses, events, and private duty. Moderate experience within home health field and security. 8+ years in the group home setting and 3+ years as a security guard
Experienced with patient care and therapeutic interventions in behavioral health settings. Utilizes de-escalation techniques and therapeutic communication to support patient well-being. Track record of effective team collaboration and adaptability in high-pressure situations.
Behavioral health professional who brings valuable experience in patient care and therapeutic support. Known for facilitating positive outcomes through effective treatment plans and compassionate care. Able to adapt to dynamic environments, collaborating seamlessly with team members to achieve optimal patient results. Skilled in crisis intervention and patient assessment, with focus on empathetic communication and reliability.
Overview
16
16
years of professional experience
Work History
Behavioral Health Technician
Southwest Behavioral & Health Services
02.2024 - Current
- Administered therapeutic activities to support behavioral health treatment plans.
- Monitored patient behavior and reported significant changes to healthcare team.
- Collaborated with multidisciplinary teams to develop individualized care strategies.
- Assisted in crisis intervention, ensuring safety and de-escalation of challenging situations.
- Documented patient progress and participated in case reviews for continuous improvement.
- Implemented daily living skills training to enhance patient independence and self-care.
- Mentored junior staff on best practices in patient interaction and documentation standards.
- Led training sessions on behavioral health protocols, improving team compliance and efficiency.
Direct Support Professional
FHL Group Homes
03.2021 - 12.2022
- Facilitated daily living activities for individuals with disabilities, enhancing quality of life and independence.
- Developed personalized support plans in collaboration with clients and families, ensuring tailored care approaches.
- Monitored client progress and behavioral changes, providing feedback to healthcare teams for continuous improvement.
- Trained new staff on best practices in direct support, fostering a knowledgeable and cohesive team environment.
- Advocated for client needs with external service providers, ensuring access to necessary resources and services.
- Implemented safety protocols to maintain a secure living environment for clients, reducing risk factors effectively.
- Coordinated recreational activities that promoted social interaction and skill development among clients.
Caregiver
Proverbs Group Home
05.2019 - 03.2022
- Assisted clients with daily living activities, ensuring comfort and safety.
- Developed individualized care plans to meet unique client needs.
- Monitored client health status and reported changes to healthcare professionals.
- Provided companionship, fostering emotional well-being and social interaction.
- Coordinated with family members to discuss care progress and adjustments.
- Implemented strategies for improving client mobility and physical activity.
- Maintained accurate documentation of client care activities and observations.
- Trained new caregivers on best practices in patient care and safety protocols.
Caregiver
Wagoner Care
01.2020 - 03.2020
- MENTOR ADULTS IN A DRUG AND ALCOHOL RECOVERY
Youth Care Worker
Youth Development Institute
10.2019 - 01.2020
- WORK WITH TEENS WHO HAVE CRIMINAL PASTS AND ALTER THEIR LIFESTYLES FOR THE BETTER
Group Home Manager
Orion Homes
03.2019 - 10.2019
- MANAGE LARGE GROUP OF ADULTS . ADMINISTER MEDICATION . APPOINTMENTS . GROCERY SHOPPING
Group Home Manager
Anodyne Development (H.I.L.S)
08.2018 - 03.2019
- MANAGE HOUSE WITH 2 TEENS . HELP WITH DEVELOPMENTAL SKILLS
Security
US Security Associates
10.2017 - 08.2018
- Rove Amazon warehouse and maintain and monitor all entrance and exit doors, assists with screening and secondary screening. Monitor and report all suspicious activity to Loss Prevention, documentation and maintaining reports, activity logs and incidents.
Security
Shepherd Security
06.2017 - 09.2017
- Surveillance and guard multiple Circle K Locations. Enforce action and remove unauthorized persons.
Direct Care Worker/Group Home Manager
AZ Mentor
06.2014 - 11.2016
- Taught clients anger management techniques, relaxation skills, impulse control, social skills, emotional coping skills and functional living skills. Assisted clients in scheduling home visits and phone calls and monitored effectiveness of these activities. Managed team of 12 professionals. Fed, bathed and praised clients with developmental disabilities.
Manager
Consumer Advocacy Projects
12.2014 - 08.2016
- Operate a home with individuals who have special needs. Meet with case workers, grocery shopping, take residents to all appointments, end of month paper work
Caregiver
Proverbs Group Home LLC
04.2012 - 05.2014
- To ensure that Developmental Disabled consumers receive the tools needed to become productive and contributing citizens. To provide a residential environment that is dignified “home like” and ensures a safe and healthy living arrangements and meet their physical and emotional needs.
Caregiver
Sonoran Sky
08.2011 - 05.2014
- Empower individuals to live and work in the community, make choices, acquire new skills and increase dependent and interdependent skills. Empower adults and children with intellectual and developmental disabilities - as well as adults with mental health challenges - to learn, grow and thrive in the communities that they call home
Warehouse Picker
Amazon
06.2009 - 05.2010
- Dedicated 12 hour shifts in a warehouse. Operating forklifts and also roving the warehouse picking items and meeting
Education
Graduate -
Corona Del Sol High School
Tempe, AZ2 Years College - undefined
Glendale Community College
01.2012
Skills
- Active listening
- Conflict de-escalation
- Documentation skills
- De-escalation strategies
- Client transportation
- Mental health support
- Conflict resolution
- Crisis handling
- Multicultural competence
- Group facilitation
- Patient observation
- Case documentation
- Rounds management
- Substance abuse experience
- Behavior modification techniques
Timeline
Behavioral Health Technician
Southwest Behavioral & Health Services
02.2024 - Current
Direct Support Professional
FHL Group Homes
03.2021 - 12.2022
Caregiver
Wagoner Care
01.2020 - 03.2020
Youth Care Worker
Youth Development Institute
10.2019 - 01.2020
Caregiver
Proverbs Group Home
05.2019 - 03.2022
Group Home Manager
Orion Homes
03.2019 - 10.2019
Group Home Manager
Anodyne Development (H.I.L.S)
08.2018 - 03.2019
Security
US Security Associates
10.2017 - 08.2018
Security
Shepherd Security
06.2017 - 09.2017
Manager
Consumer Advocacy Projects
12.2014 - 08.2016
Direct Care Worker/Group Home Manager
AZ Mentor
06.2014 - 11.2016
Caregiver
Proverbs Group Home LLC
04.2012 - 05.2014
Caregiver
Sonoran Sky
08.2011 - 05.2014
Warehouse Picker
Amazon
06.2009 - 05.2010
2 Years College - undefined
Glendale Community College
Graduate -
Corona Del Sol High School
Awards
Critical thinker, objectivity follows complex instructions, knowledge of security operations and procedure, knowledge of basic security and fire inspection procedures, emotional control, integrity, and safety management., Adaptability, tolerant, able to manage stressful situations, 5+ years of leadership and management in home health setting; 10 plus residents, Proven track record of reliability and trustworthiness, Polite and approachable demeanor in addition to firm and authoritative, conflict resolution management, Surveillance equipment knowledge, Excellent interpersonal, written and verbal communication skills, Experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects., Project management skills: influencing, leading, negotiating and delegating abilities.
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