Dedicated professional with a strong background in safety and security principles, looking to further skills in the transit security industry. Proficient in implementing security protocols effectively. Eager to utilize and improve observational and communication skills.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Phoenix Children's Hospital Security
01.2025 - 05.2025
Provided security and safety to patients, staff, and visitors, ensuring a safe and secure environment within the hospital.
Monitored hospital premises, including access points and controlled areas, utilizing surveillance systems as needed.
Responded promptly and professionally to routine security inquiries and provided assistance to hospital staff and visitors.
Maintained security logs and submitted accurate reports documenting daily activities and any incidents observed.
Assisted in enforcing hospital policies and procedures to ensure compliance and maintain order.
Provided security and safety for patients, staff, and visitors, effectively maintaining a secure and therapeutic environment.
Responded to and resolved security incidents, including theft, vandalism, and disruptive behavior, documenting findings and collaborating with law enforcement when necessary.
Monitored CCTV systems and alarms, ensuring prompt identification and response to potential security breaches.
Conducted regular patrols, verifying the security of entry points and responding to emergency situations with appropriate action, such as medical codes or patient elopements.
Assisted in enforcing hospital policies and regulations, while providing excellent customer service to patients and visitors.
Allied Universal Security
06.2024 - 12.2024
Security procedures: Highlight your experience with airport security procedures, including screening passengers, baggage, and cargo.
Security equipment: Mention your proficiency with security screening equipment, such as X-ray machines.
Communication & Interpersonal Skills: Emphasize your ability to interact effectively with passengers and colleagues.
Crisis management: Include experience handling emergencies and responding to security alerts in a calm and professional manner.
Crew Trainer/Manager
McDonald’s
04.2022 - 07.2023
Conducted comprehensive training programs for new crew members, ensuring proficiency in all operational procedures, including food preparation, safety protocols, and customer service standards.
Provided coaching and feedback to crew members to enhance performance and address areas for improvement, fostering a culture of continuous learning and professional growth.
Monitored service levels and customer satisfaction metrics, implementing strategies to address customer feedback and enhance the overall dining experience.
Led by example in delivering exceptional customer service, resolving customer complaints promptly and effectively to ensure a positive brand image.
Implemented safety protocols and sanitation procedures to maintain a clean and hazard-free work environment, ensuring compliance with health and safety regulations.
Driver Helper
UPS
11.2022 - 01.2023
Assisted the main driver with delivering packages in a timely manner.
Helped maintain organization while on routes to better help with proficiency.
Verified delivery addresses and matched parcels to delivery manifests to ensure accuracy in package handling and distribution.
Collaborated with driver and team members to meet daily delivery targets and deadlines, adapting to changing priorities as needed.
Education
Glendale Community College
Glendale, Arizona
05.2026
High School -
Raymond S. Kellis High School
Glendale, Arizona
05.2024
Skills
Communication
Customer Service
Conflict Resolution
Teamwork
Adaptability
Attention to Detail
Professionalism
Observational
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Excellent communication
Critical thinking
Computer skills
Problem resolution
Skills Activities Interests
Fluent in English, Communication, Customer Service, Conflict Resolution, Teamwork, Adaptability, Attention to Detail, Professionalism, Observational, Football, Church Volunteer, Independent Helped with schools Special Olympics, Traveling, Volunteer work, Learning Spanish, Football, True-crime, CPR certified, Arizona guard card, CPI certified
Certification
I am CPR certified CPI certified and have my Arizona guard card