Jerrell Parks
KRESS
Yuma
9
years of professional experience
Professional security professional bringing reliable, vigilant, and adaptable protection skills. Proven ability to maintain safe environment, manage conflicts, and work seamlessly with team members. Adept at identifying and responding to potential threats, ensuring safety and security of patrons. Known for strong attention to detail, effective communication, and ability to handle dynamic situations with ease.
Work History
Night Club Security Guard
10 Months- Monitored club entrances, verifying identification and enforcing age-restriction policies.
- Patrolled premises to deter disturbances, theft, and unauthorized access.
- Responded quickly to incidents, de-escalating conflicts and coordinating emergency support.
- Inspected security cameras and blind spots to identify suspicious activity.
- Searched bags and conducted pat-downs according to venue safety procedures.
- Directed guests, staff, and emergency personnel during evacuations and safety alerts.
Call Center Agent, Inbound Sales
1 Year- Managed inbound sales calls, identified customer needs, and recommended suitable products and services.
- Handled customer inquiries with accurate product knowledge and clear, professional communication.
- Closed sales by addressing objections and guiding customers through purchase decisions.
- Recorded call details, orders, and customer information in CRM systems with strong accuracy.
- Resolved order issues and service concerns while maintaining positive customer relationships.
- Maintained compliance with call handling procedures, sales scripts, and quality standards.
United States Armed Forces
1 Year 8 Months- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
United States Armed Forces
3 Years 9 Months- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
Education
Associate of Arts - Graphic And Digital Design
High School Diploma
Skills
Security equipment use
CCTV monitoring
Situational awareness
Fire safety
Crowd control
Event security
Access control
Patrol techniques
Body language reading
ID verification
Customer service
Teamwork and collaboration
Teamwork
Team player
Problem-solving
Time management
Multitasking
Multitasking Abilities
Timeline
Night Club Security Guard
KRESS
03.2019 - 01.2020Read More
Call Center Agent, Inbound Sales
A.C.T
01.2017 - 01.2018Read More
United States Armed Forces
Marine Corps
03.2015 - 11.2016Read More
United States Armed Forces
Marine Corps
06.2011 - 03.2015Read More
Arizona Western College
Associate of Arts from Graphic And Digital Design
Read More
Concord High School
High School Diploma
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