Jerricka Butler

• I managed a DDD Group Home, with experience overseeing daily operations of residential homes for individuals with developmental disabilities. Skilled in supervising staff, managing schedules, and ensuring compliance with state regulations and individualized service plans (ISPs).
• Supports residents’ health and safety through coordination of care, accurate documentation, and incident reporting and experienced in managing household budgets and operations while promoting a structured, person-centered environment that encourages independence and quality of life. I am a strong communicator who collaborates effectively with families, case managers, and healthcare providers. I also coordinated daily activities and care plans for residents with diverse needs.

• I managed and oversaw comprehensive care for two medically fragile, wheelchair-bound residents and one high-functioning client, while supervising and training staff, maintaining safe staffing levels, and ensuring full regulatory compliance through accurate PCSPs, MARs, incident reports, and documentation. I also Supervised staff training and performance to enhance quality of resident care.

• I delivered full-spectrum ADL support. Including personal care, mobility assistance, and meal/dietary needs, while maintaining a safe environment and supporting medication reminders/administration per state and facility guidelines.
• I assisted residents with daily life skills and personal hygiene to promote independence, and also managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary
• I provided and documented resident progress, incidents, and care plans in compliance with state regulations.

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• I coordinated comprehensive household and property-care services for seniors and disabled clients; including home maintenance, repairs, cleanliness, and relocation support, which later expanded into full housing coordination.

• I managed efficient patient intake by greeting and identifying patients, verifying insurance, collecting copays, scheduling and rescheduling appointments, confirming upcoming visits, and handling high-volume phone calls including exam prep instructions and patient questions.

• I transported specimens, reports, and medical supplies across the Phoenix region while optimizing routes, following strict handling protocols, maintaining communication with dispatch, documenting all pickups and deliveries, completing mileage and fuel logs, and performing full vehicle inspections and cleaning to ensure safety, reliability, and service-level excellence.

Remote Mail Order Pharmacy

• I supported end-to-end pharmacy call-center operations by handling heavy inbound/outbound call volume; verifying prescription accuracy and authenticity; confirming dosages and refill authorizations; processing refills, renewals, and transfer ins/outs; calculating prescription pricing; updating patient profiles; gathering patient information; coordinating with prescribers; and ensuring fast, HIPAA-compliant medication processing.
• I contributed to the increase of customer loyalty through exceptional communication skills and genuine empathy for patients needs.