Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jerrilene Benally

Glendale

Summary

To obtain a position that will enable me to use my strong organization skills, pervious job experiences and ability to work well with people.

Overview

19
19
years of professional experience

Work History

Dispatcher

Rooter Rooter
Scottdale
09.2024 - Current
  • Receiving and prioritizing service requests from customers via phone, email, or online portals
  • Assigning jobs to technicians based on their skills, location, and availability.
  • Coordinating appointment times with customers and technicians
  • Managing the daily schedules of plumbing technicians and making adjustments as needed
  • Utilizing dispatching software and potentially GPS tracking systems
  • Effectively communicating with customers to understand their plumbing needs and provide updates on service appointment
  • Maintaining clear and professional communication with all parties involved.
  • Troubleshooting issues related to scheduling, technician availability, or customer concerns
  • Prioritizing urgent service requests and ensuring timely resolution
  • Distributing Purchase order numbers to different vendors and uploading invoices
  • Dispatched for 5 location Phoenix, Tucson, Tampa Fl, Des monies IW, Las Vegas Nv

CSR

Call Point USA
Phoenix
10.2021 - Current
  • Inbound CSR rep. for 100+ companies Nation wide (HVAC, plumbing, electrical and roofing) Follow communication “scripts” when handling different topics
  • Helping customer with scheduling their Repair, warrant and Maintenances appointments.
  • Identify customers’ needs, clarify information, research every issue and provide solutions and log all calls, issues, and solutions
  • Answered phone calls and respond to emails from customers and potential customers
  • Identify the client’s request or concern and efficiently provide the most effective solution
  • Respond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointments. Kept in contact with Dispatchers.

Dispatcher

Rooter Ranger Plumbing
11.2020 - 05.2021
  • Serve as liaison between our field service technicians and customers
  • Distribute jobs to field service technicians
  • Manage the workload of service technicians in a multi-state region (California, Las Vegas, Tucson and Phoenix
  • Interact with customers to keep them informed of the arrival status of their assigned service technician
  • Relay necessary job details and other information to the service technician
  • Resolve any customer service concerns
  • Software used Services Titan and House Call (4 months) Some outbound calls and collected General information.

Dispatcher

Goettl Hvac & Plumbing
06.2018 - 11.2020
  • Provide fast and friendly customer service Communicate with technicians and other departments via email, text message and phone Answer incoming calls, emails, and text messages to close out calls for technicians and sales Maintain scheduled calls on the dispatch board, making sure that all calls are scheduled with the appropriate technician and update customers as needed of technicians ETA Answer incoming calls from customers related to service, billing, and other departments Make outbound calls to schedule, confirm, and survey upcoming or completed appointments Manage customer concerns and work to resolve them efficiently and effectively Other assigned duties as directed by management Software used Services Titan & 5 location dispatch (Texas, California, Vegas, Tucson and Phoenix
  • Periodically update money board for each Location

Dispatcher/Manager

ALG Locksmith
Scottdale
02.2013 - 06.2018
  • Receive incoming calls and gather client information Maintain customer satisfaction by providing friendly and professional services Dispatch help to the customer location Scheduling all technicians, co-ordinates jobs between the technicians and the customer, call customer back to ensure their satisfaction Negotiate estimate time of arrival to customer Maintain public relations with the customer, knowledge of costing and pricing, maintain a pleasant manner with customer Knowledge of Power Dispatch software

Emergency Alarm Dispatcher

COPS MONITORING
12.2014 - 11.2015
  • Respond to Emergency Alarms Be a lifeline to customers (2 million homes and businesses nationwide) Answer in-bound phone calls Dispatch the authorities (PD/FD/MD) Resolve customer's issues or concerns

Night Auditor

La Quinta Inn & Suites
08.2012 - 09.2012
  • Knowledge of Remco Server; Performed nightly back up of server Processed guest’s registrations, including collecting payment, responded to guest needs, special requests and complaints and alerts the appropriate manager as needed Promoted and sales, answer question about and enrolled guest in La Quinta’s frequent guest program, promoted nightly balancing of in room video and long distances telephone services, prepared express checkout folios
  • Maintained room status and key inventory, communicate all pertinent shift information to general manager and other desk staff Maintained and clean the lobby and bathrooms

Cashier/Rep

We Buy Scrap
05.2012 - 08.2012
  • Verified license and license plate numbers Verified materials items code and pounds being recycled Handled cash and paid out customers, handled 30 phone calls per day, dealt with 120-150 customer per day Daily audit on Recycled materials from pervious shift, maintained a fast-paced environment

Cashier/Customer Services

Wal-Mart
08.2011 - 05.2012
  • Assist customers with purchases, operate registers and credit card machines, and field customer question and complaints Ring purchase up and handled customer to Wal-Mart transaction Clean register are, balance register drawers, and report events supervisor’s Responsible for handling guest complaints and compliments returning merchandise to shelves, accepting return and exchanges refunding money and maintaining a balanced cash drawer Transfer Money (MONEY GRAM) issued money orders, cashed check at Wal-Mart policy

Cook/Cashier

Burger King
12.2010 - 09.2011
  • Greet customers and guests as they approach the food service counter, take and punch orders in the computer database Provide information on menu items, Up-sell products by providing auxiliary food items Operate cash register by taking payments, Process credit card payments, accurately count change before returning to the customer follow the standards when it comes to maintaining the safety and cleanliness of the work environment

Lead Front Desk Representative

Extended Stay America/Crossland Economy Studios
02.2007 - 11.2010
  • Knowledge of Remco Server; balance all cash, check, credit card and city ledger accounts through verification, shift reports and perform audit functions if assigned Sells the value of Extended Stay America to all inquiries and strives convert them into reservations and occupied rooms Responsible for conducting courtesy calls within 20 minutes after guest check-in Processes guest reservations, registrations, payments, and departures, handled collection efforts of all in house balance Cross trained into housekeeping and laundry area so that assistance can be given as needed, responsible for performing competitive checks nightly to other hotels in area

Education

Diploma -

Chinle High School
05.2004

Skills

  • Knowledge of Service Titan
  • Five 9 call Center software

Timeline

Dispatcher

Rooter Rooter
09.2024 - Current

CSR

Call Point USA
10.2021 - Current

Dispatcher

Rooter Ranger Plumbing
11.2020 - 05.2021

Dispatcher

Goettl Hvac & Plumbing
06.2018 - 11.2020

Emergency Alarm Dispatcher

COPS MONITORING
12.2014 - 11.2015

Dispatcher/Manager

ALG Locksmith
02.2013 - 06.2018

Night Auditor

La Quinta Inn & Suites
08.2012 - 09.2012

Cashier/Rep

We Buy Scrap
05.2012 - 08.2012

Cashier/Customer Services

Wal-Mart
08.2011 - 05.2012

Cook/Cashier

Burger King
12.2010 - 09.2011

Lead Front Desk Representative

Extended Stay America/Crossland Economy Studios
02.2007 - 11.2010

Diploma -

Chinle High School

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Jerrilene Benally