Jerrod Finley
Gilbert
Summary
Strategically focused Managing Partner known for high productivity and efficient task completion. Specialize in strategic planning, financial oversight, and team leadership. Excel in negotiation, conflict resolution, and decision-making to drive business success. Committed to fostering collaborative environments and leveraging communication skills to ensure organizational objectives are met with precision.
Overview
22
22
years of professional experience
Work History
Managing Partner
Bridgestone Retail Operations LLC.
Chandler
10.2010 - Current
- Reviewed monthly financial statements and generated reports accordingly.
- Executed monthly goals to maintain 16-18% net margin annual.
- Identified potential risks associated with projects or investments.
- Trained and mentored numerous teammates that would go onto leadership roles.
- Fostered collaboration and development of new practices by business leaders.
- Made high-quality investing decisions to advance business and increase profits.
Service Advisor
ABC Nissan
Phoenix
01.2005 - 09.2010
- Developed strong relationships with customers by providing exceptional customer service.
- Contacted customers about potential service upgrades, new services and account changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Participated in ongoing training activities related to automotive technology advancements.
Service Advisor
Pinnacle Nissan
Scottsdale
03.2003 - 01.2005
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Excelled in exceeding daily credit card application goals.
- Resolved customer complaints in an efficient and courteous manner.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Education
Associate of Arts - Automotive Technology
Arizona Automotive Institute
Glendale, AZ01-2003
Skills
- Financial analysis
- Risk assessment
- Project management
- Customer service
- Team building
- Employee training
- Performance metrics
- Conflict resolution
- Leadership development
- Payroll
- Business development
- Organizational development
- KPI tracking
Timeline
Managing Partner
Bridgestone Retail Operations LLC.
10.2010 - Current
Service Advisor
ABC Nissan
01.2005 - 09.2010
Service Advisor
Pinnacle Nissan
03.2003 - 01.2005
Associate of Arts - Automotive Technology
Arizona Automotive Institute