Jesica Mattox
Mesa
Summary
Dedicated individual with 7+ years work experience specializing in service, assembly, design, and data management. Adept at interfacing with a diverse range of clientele to deliver quality customer service and satisfaction.
Overview
7
7
years of professional experience
Work History
Team Leader
Cheba Hut Toasted Subs
Gilbert, AZ
08.2024 - Current
- Led team to enhance operational workflows, resulting in improved efficiency and timely project completions.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Led food service team to ensure efficient daily operations and optimal customer satisfaction.
- Assisted with daily operations of restaurant by reviewing inventory levels, monitoring delivery of supplies, inspecting food preparation and orienting kitchen and dining crew on procedures, store cleanliness and new items or promos.
- Created positive dining experiences for customers by fostering a welcoming atmosphere that encouraged repeat visits.
Team Lead
Panera Bread
01.2023 - 08.2024
- Coordinate communication between front-of-house and back-of-house staff
- Oversee food prep methods, portions, and presentation
- Ensure guests receive prompt service at all times
- Manage and process sales transactions, interface with customers, and provide a high-quality dining experience for guests
PGV
Kelly Services
10.2021 - 11.2022
- Coordinate with cross-functional teams to identify process gaps and develop solutions
- Communicate with diverse teams, build rapport and long-term relationships
Team Lead
The Cleaning Authority
06.2021 - 10.2021
- Deliver a variety of cleaning services to clients in alignment with individual needs
- Demonstrated early leadership ability as a mentor for new hires
- Created estimates for high profile clients
- Established meaningful and lucrative relationships with clients
Key Holder
Jo-Ann Fabrics
10.2020 - 06.2021
- Coordinate with retail associates to organize product inventory, address customer issues, and identify opportunities to drive process improvements
- Responded to phone calls and in-store inquiries from retail customers, guided shoppers in locating products and merchandise, and communicated with empathy and understanding
- Utilize product knowledge to guide customers in making informed purchasing decisions with an emphasis on integrity
Assembler
Airpark Signs & Graphics
05.2019 - 04.2020
- Coordinated with design team to develop branding concepts, product ideas, and design support
- Created custom graphics for companies (PayPal, Amazon, Arizona State University, Ebay)
Education
High School Diploma -
McClintok High School
Tempe, AZ05-2017
Skills
- Detail Oriented
- Leadership
- Problem Solving
- Project Management
- Collaboration
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Team motivation
Timeline
Team Leader
Cheba Hut Toasted Subs
08.2024 - Current
Team Lead
Panera Bread
01.2023 - 08.2024
PGV
Kelly Services
10.2021 - 11.2022
Team Lead
The Cleaning Authority
06.2021 - 10.2021
Key Holder
Jo-Ann Fabrics
10.2020 - 06.2021
Assembler
Airpark Signs & Graphics
05.2019 - 04.2020
High School Diploma -
McClintok High School