Jessica Hayes
Buckeye
Summary
Customer-focused professional with 6+ years of experience in high-volume restaurant, hospitality, and retail environments. Brings strong communication skills, ability to multitask under pressure, and consistently delivering positive guest experiences. Experienced in upselling, handling transactions, resolving customer concerns, and maintaining efficiency in fast-paced settings. Detail-oriented, adaptable, and seeking remote or Arizona-based customer service or administrative opportunities.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Waitress
Jameson’s Pub
2020.11 - 2026.02
- Provide high-quality customer service in a fast-paced environment
- Manage multiple tables while maintaining accuracy and efficiency
- Increase average ticket sales through strategic upselling
- Resolve customer concerns professionally to maintain guest satisfaction
- Process cash and card transactions accurately
Fletcher’s Pub
Kalamazoo
2018.01 - 2020.01
- Delivered excellent service in high-volume dining environment
- Built strong customer relationships and repeat clientele
- Maintained order accuracy and timely service
- Handled payment processing and balanced registers
- Kalamazoo, Michigan
Bridal Sales Associate
David’s Bridal
2017.01 - 2018.01
- Assisted clients with personalized bridal styling consultations
- Scheduled fittings and coordinated alterations
- Consistently met daily and weekly sales goals
- Delivered high-touch customer service during major life events
Sales Associate
Michaels
Portage
2017.10 - 2017.12
- Assisted customers with product selection and inquiries
- Maintained store organization and merchandising displays
- Processed POS transactions and handled customer concerns
- Portage, MI
Education
High School Diploma -
Harold L. Richards
Oak Lawn, IL 2013.08 - 2017.02
Some College (No Degree) - Biomedical Science
Western Michigan University
Kalamazoo, MichiganCosmetology Program -
Empire Beauty School
Kalamazoo, Michigan 2018.09 - 2020.12
Skills
- Customer Service
- Remote Communication (Phone, Email, Chat)
- Sales & Upselling
- Appointment Scheduling
- Conflict Resolution
- Cash Handling & POS Systems
- Time Management
- Social Media Engagement
- Team Collaboration
- Customer service
Open To Remote Opportunities
True
Timeline
Waitress
Jameson’s Pub
2020.11 - 2026.02
Cosmetology Program -
Empire Beauty School
2018.09 - 2020.12
Fletcher’s Pub
2018.01 - 2020.01
Sales Associate
Michaels
2017.10 - 2017.12
Bridal Sales Associate
David’s Bridal
2017.01 - 2018.01
High School Diploma -
Harold L. Richards
2013.08 - 2017.02
Some College (No Degree) - Biomedical Science
Western Michigan University