Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Mandeville

Scottsdale,AZ

Summary

Experienced administrative professional with proven track record in customer service and management. Known for establishing and maintaining strong rapport with patients, clients, and guests. Energetic and outgoing individual excelling at adapting quickly in any environment, while maintaining a positive attitude, integrity, authenticity, and delivering top-notch service.

Organized and reliable administrative professional with strong background in healthcare environments. Skilled in managing patient records, coordinating schedules, and ensuring smooth office operations. Collaborative team player with focus on achieving results and adapting to changing needs. Known for strong communication skills, attention to detail, and ability to handle sensitive information with discretion.

Overview

13
13
years of professional experience

Work History

Medical Administrative Assistant (Tempe)

Mayo Clinic
12.2022 - Current
  • Accurately and efficiently verify information, room/record vital info, schedule, and tend to our patients’ needs, while strictly adhering to HIPAA laws and protocols.
  • Always putting the needs of our patients first.
  • Coordinating with providers and staff to develop a smooth workflow and create an efficient and healing environment for our patients.
  • Taking the time to listen to and sympathize with our patients to help them feel understood and safe, which encourages trust in us to always treat them with respect and sincere care.
  • Balance many fluctuating schedules and patient needs while creating room plans, managing patient information, and relaying essential information to patients.
  • Solve appointment issues and work with patients/providers schedules to find the best solutions for the best possible outcome.
  • Daily use of Epic, Zoom, Microsoft 365 programs, ODM, paging & phone system, Teams, Scheduling Guide, and department scheduling support teams.
  • Applies criticism and training to better serve our patients.

Bar/Service/Floor Manager

RoadHouse Cinemas Scottsdale
03.2018 - 04.2022
  • Performed basic Bartending/Serving duties, created specialty cocktails for upcoming movie promos, set an example for co-workers, strictly follow all laws and guidelines, placed all bar orders and established rapport with vendors, creating excellent experiences for my bar and dining guests.
  • Performed all responsibilities of a keyed manager, including but not limited to:
  • Created weekly schedules for my departments based on staff and business needs using Hot Schedules.
  • Ensured staff compliance with all State and Tribal codes for Food Safety and Liquor Laws.
  • Opening/Closing duties, including till/safe/deposit reconciliation, anticipating flow based on staff for the day, handling all staff and guest concerns, placing product orders for all FOH depts as needed for the upcoming week. Hiring/Training/Coaching/Quarterly Reviews, daily communication with owners and co-managers, decision making for best needs of the business, diffusing/resolving guest issues, ensuring staff productivity and safety.
  • Maintained a positive, energetic, professional attitude, set the example for my teammates, and provided our guests with a fun, memorable experience to promote guest retention and return.
  • Created inventory system for all liquor and used that system weekly to measure and record bar inventory to monitor P/L and for better training of my bartenders.

Site Service Specialist for United Health Group

Ricoh USA
12.2016 - 10.2017
  • Processed all inbound and outbound deliveries and mail for several UHG sites in the Phoenix area.
  • Edited and printed various marketing media including, brochures, posters, fliers, letters, and binding.
  • Strong knowledge of Adobe and Fiery programs.
  • Trained new employees in methods for proper print jobs and courier procedures.
  • Covered reception, including routing phone calls, coordinating meetings, and assisting guests.

Executive Administrative Assistant

Hollon Design Associates, LLC
08.2012 - 04.2016
  • Processed accounts payable & accounts receivable.
  • Maintained invoicing, reconciliations, quarterly/yearly tax reports and financial duties via QuickBooks.
  • Assisted Primary Architect with OSHA Compliance and MSD Sheets for jobs needing it.
  • Handled filing and data entry/archiving, client/vendor account management.
  • Practiced proper etiquette in all communication aspects, including phone, email, IM, and in person.

Education

High School Diploma -

Mingus Union High School
Cottonwood
05.1996

Skills

  • Patient care and confidentiality
  • HIPAA compliance
  • Patient demographics
  • Workflow coordination
  • Prioritizing patients
  • Multitasking and organization
  • Appointment management
  • Positive attitude
  • Attention to detail
  • Interpersonal relationship building

Timeline

Medical Administrative Assistant (Tempe)

Mayo Clinic
12.2022 - Current

Bar/Service/Floor Manager

RoadHouse Cinemas Scottsdale
03.2018 - 04.2022

Site Service Specialist for United Health Group

Ricoh USA
12.2016 - 10.2017

Executive Administrative Assistant

Hollon Design Associates, LLC
08.2012 - 04.2016

High School Diploma -

Mingus Union High School

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Jessica Mandeville