Jesse Coronado
San Luis
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Convey Health Solutions
10.2020 - Current
- Responded to customer requests for products, services, and company information.
- Managed timely and effective replacement of damaged or missing products.
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained up-to-date knowledge of product and service changes.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Sales Representative
Advanced Call Center Technologies
10.2013 - 09.2014
- Recorded accurate and efficient records in customer database.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Maintained current knowledge of evolving changes in marketplace.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Education
High School Diploma -
San Luis High School
San Luis, AZ04-2012
Skills
- Complaint resolution
- Account updating
- Positive and professional
- Multi-task management
- Product and service solutions
- Scheduling
- Customer service
- Product promotion
- Computer proficiency
- Order fulfillment
- Order processing
- CRM software
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Customer Service Representative
Convey Health Solutions
10.2020 - Current
Sales Representative
Advanced Call Center Technologies
10.2013 - 09.2014
High School Diploma -
San Luis High School
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