Summary
Overview
Work History
Education
Skills
Certification
<Enter your own>
Timeline
Generic

Jesse Morrison

Tucson

Summary

Experienced with managing credit card accounts and client interactions. Utilizes analytical skills to identify and mitigate potential risks. Track record of maintaining high levels of customer satisfaction through proactive problem resolution.

Professional in financial services, well-versed in credit card management and customer relations. Proven ability to streamline processes and enhance client satisfaction through effective problem-solving. Known for collaborative approach and adaptability in dynamic environments, with skills in risk management and account analysis.

Results-driven call center professional with solid experience in customer service and communication. Adept at resolving issues efficiently and maintaining high customer satisfaction. Strong focus on team collaboration, adaptability, and achieving targets. Skilled in active listening, problem-solving, and multitasking. Reliable and flexible in meeting changing needs.

Experienced with customer interactions, effective communication, and problem-solving. Utilizes active listening and empathy to address customer concerns. Track record of maintaining calm and professional demeanor in high-pressure situations.

Customer service professional with strong background in delivering exceptional support and customer satisfaction in high-volume environments. Known for excellent communication skills and ability to resolve issues promptly. Highly collaborative and adaptable, ensuring team success and consistently meeting targets.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Credit Card Specialist

Alorica
04.2025 - Current
  • Built strong relationships with customers to increase retention and loyalty.
  • Improved customer satisfaction by efficiently addressing and resolving credit card disputes and inquiries.
  • Provided exceptional customer service, leading to increased client retention rates and positive referrals from satisfied customers.
  • Assisted clients in understanding their credit card benefits, resulting in increased usage of available perks.
  • Served as an expert resource for colleagues seeking guidance on complex credit card issues or escalations, fostering a collaborative team environment.
  • Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
  • Coordinated with other departments to verify timely and accurate processing of credit card applications and payments.
  • Implemented credit card account maintenance procedures to determine accuracy of customer information and compliance with federal regulations.
  • Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
  • Recommended products and services to meet customers' credit card and banking needs.
  • Assisted customers with questions and inquiries to provide information regarding credit card accounts.
  • Implemented strategies to reduce risk of credit card fraud and identity theft.
  • Researched and resolved customer complaints and disputes related to credit card accounts.
  • Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
  • Maintained strong working knowledge of relevant regulatory requirements affecting the credit card industry, ensuring ongoing compliance within operations.
  • Streamlined the application process for faster approvals, ensuring a positive customer experience.
  • Reduced fraudulent transactions by implementing advanced monitoring systems and timely alerts to customers.
  • Investigated and resolved customer disputes related to credit decisions.
  • Made decisions and recommendations about extending lines of credit.
  • Performed credit reviews on corporations to assess financial conditions.
  • Complied with internal controls and government regulations.
  • Analyzed creditworthiness of loan applicants and determined credit risk of loan requests.
  • Maintained compliance with applicable regulations and laws governing consumer credit.
  • Worked in tandem with sales team and customers to negotiate payments and verify account reconciliations.

Production Worker

General Rubber Corporation
09.2023 - Current
  • Operated and maintained production equipment, ensuring efficient and uninterrupted workflow
  • Followed standard operating procedures (SOPs) to ensure product quality and consistency
  • Maintained a clean and organized work area, adhering to safety guidelines at all times
  • Collaborated with team members to meet daily production targets and deadlines
  • Assisted in the setup and changeover of production lines as needed
  • Monitored inventory levels of raw materials and notified appropriate personnel when supplies were running low
  • Participated in continuous improvement initiatives by suggesting process enhancements or efficiency improvements
  • Ensured compliance with company policies, procedures, and regulations related to health, safety, and environmental standards
  • Maintained accurate records of production data such as output quantities, downtime incidents, or product specifications
  • Demonstrated strong attention-to-detail while performing repetitive tasks accurately within specified timeframes
  • Operated forklifts or other material handling equipment safely and efficiently when required for job tasks

Mover/Packer

Annabells attic
09.2022 - 09.2023
  • Loaded and unloaded cargo using appropriate equipment such as dollies, hand trucks, or forklifts
  • Performed routine inspections of vehicles before each trip to identify any mechanical issues or safety hazards
  • Provided excellent customer service by addressing any concerns or issues during deliveries
  • Assisted in the packing and unpacking of household goods during residential moves
  • Adhered to company policies regarding proper handling and securing of fragile items during transportation
  • Coordinated with team members to efficiently load/unload furniture and other heavy items from moving trucks
  • Utilized GPS navigation systems effectively to navigate unfamiliar routes or locations
  • Communicated effectively with customers regarding delivery schedules, delays, or changes in plans
  • Efficiently managed time-sensitive deliveries while maintaining high levels of accuracy
  • Received multiple commendations from customers for exceptional professionalism and friendly demeanor
  • Collaborated with warehouse team to ensure accurate loading and unloading of cargo, minimizing damage or loss

Electrician

The Ashton Company
10.2018 - 04.2020
  • Installed, repaired, and maintained electrical systems in residential and commercial buildings
  • Interpreted blueprints, diagrams, and schematics to determine the layout of electrical wiring
  • Performed regular inspections and tests on electrical equipment to ensure safety and compliance with regulations
  • Upgraded outdated electrical systems to improve efficiency, reliability, and safety standards
  • Adhered to all safety protocols and guidelines while working with live wires or hazardous materials
  • Managed inventory of electrical supplies and materials, ensuring availability for ongoing projects
  • Maintained accurate records of work performed, including repairs made, parts used, and time spent on each task
  • Implemented energy-saving measures such as LED lighting upgrades or power factor correction installations
  • Responded promptly to service calls from clients experiencing electrical issues or emergencies
  • Conducted preventive maintenance on electrical systems to minimize downtime due to equipment failures
  • Installed grounding systems according to specifications in order to protect against electric shock hazards
  • Utilized hand tools such as wire strippers/cutters, pliers, screwdrivers etc. for various tasks
  • Worked independently or as part of a team depending on project size
  • Ensured compliance with local building codes, National Electrical Code (NEC), Occupational Safety & Health Administration (OSHA) regulations
  • Inspected and tested electrical components such as circuit breakers, transformers, switches, motors etc. for proper functioning
  • Collaborated with other tradespeople (e.g., plumbers, HVAC technicians) to coordinate installations and ensure proper integration of electrical systems
  • Determined appropriate wire sizes based on load calculations for optimal performance

Call Center Representative

Afni
10.2016 - 04.2018
  • Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
  • Handled a high volume of inbound customer calls, averaging XX calls per day
  • Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
  • Collaborated with cross-functional teams to escalate complex issues and ensure prompt resolution for customers
  • Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
  • Assisted in training new team members on company policies, procedures, and best practices for delivering exceptional service
  • Identified opportunities for process improvement within the call center operations resulting in increased efficiency and productivity
  • Implemented effective strategies to de-escalate challenging situations with upset or irate customers while maintaining professionalism at all times
  • Maintained up-to-date knowledge of products/services offered by the company through ongoing training sessions
  • Managed multiple communication channels including phone calls, emails, live chat support etc
  • Resolved billing discrepancies efficiently by working closely with the finance department
  • Developed rapport with customers by actively listening to their concerns and providing empathetic responses
  • Collaborated with team members to share best practices and improve overall call center performance
  • Served as a subject matter expert on specific products/services offered by the company
  • Assisted in the development of training materials for new hires to ensure consistent service delivery

Education

High School -

Sahuaro High School

Skills

  • Manufacturing
  • Hand tools
  • Mechanical knowledge
  • Electrical experience
  • Warehouse experience
  • Client relationship building
  • Application processing
  • Transaction monitoring
  • Payment processing
  • Power tools
  • Factory
  • Electrical wiring
  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Call center experience
  • Computer proficiency
  • Relationship building
  • Complaint resolution
  • Complaint handling
  • Follow-up skills
  • Call center operations
  • Product knowledge
  • Prioritization
  • Training and mentoring
  • Time management
  • Conflict resolution techniques
  • Exceptional telephone etiquette

Certification

Driver's License, 2024-11-01, 2035-03-01, 2055-01-01

<Enter your own>

Driving License: Driver's License

Timeline

Credit Card Specialist

Alorica
04.2025 - Current

Production Worker

General Rubber Corporation
09.2023 - Current

Mover/Packer

Annabells attic
09.2022 - 09.2023

Electrician

The Ashton Company
10.2018 - 04.2020

Call Center Representative

Afni
10.2016 - 04.2018

High School -

Sahuaro High School
Jesse Morrison