Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Allen

Phoenix

Summary

Dynamic customer service professional with extensive experience at Maximus Federal Services, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to manage high call volumes while maintaining service excellence, ensuring customer satisfaction and fostering strong relationships. Proficient in Microsoft Office Suite and data entry.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Maximus Federal Services
09.2024 - 01.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Handled high volume calls with timely matter
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.

Inbound Call Center Representative

Adecco Staffing Agency
01.2024 - 07.2024
  • Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
  • Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.
  • Responded to customer inquiries via telephone, email and live chat to provide updated information.

Customer Service Representative

Maximus Federal Services
06.2020 - 01.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

High School Diploma -

Chula Vista High School
Chula Vista, CA
08-2006

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Relationship building
  • Call center experience
  • Computer proficiency
  • Microsoft Excel
  • Payment processing
  • Customer satisfaction measurement
  • Paperwork processing
  • Order processing
  • Microsoft PowerPoint
  • Microsoft Office Suite
  • Data collection

Timeline

Customer Service Representative

Maximus Federal Services
09.2024 - 01.2025

Inbound Call Center Representative

Adecco Staffing Agency
01.2024 - 07.2024

Customer Service Representative

Maximus Federal Services
06.2020 - 01.2024

High School Diploma -

Chula Vista High School

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Jessica Allen