Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jessica Allen

Mesa

Summary

Dynamic and results-oriented leader dedicated to fostering cooperative patient care within a fast-paced Level I emergency department. With 25 years of experience in emergency nursing, including 13 years in leadership roles at a busy trauma center, established a strong track record of enhancing ED throughput, team engagement, and implementing patient safety-driven initiatives. Expertise in developing staff and patient-centric programs has consistently improved outcomes and satisfaction. Committed to making a significant impact on emergency services across Arizona.

Overview

26
26
years of professional experience

Work History

Director of Emergency Services

Dignity Health
01.2016 - Current
  • Oversee emergency department operations for a 60-bed Level I trauma, chest pain accredited, comprehensive stroke accredited emergency department. With an annual volume of 70,000 responsibilities include 100 FTE management, multiple service-line integration, finance and productivity management as well as strategic planning and implementation.
  • Projects, Achievements and Committees:
  • ED Core Trauma RN and Behavioral Health Core Teams (Founder)
  • SWD ED Collaborative (Founder)
  • Behavioral Health Taskforce (Founder)
  • Trauma Mentoring Program (Co-founder)
  • ED Trauma Operations (Co-founder)
  • EV Pediatric Quality Council (Co-founder)
  • EV CISM and Peer Support Teams (Co-founder)
  • ED Throughput Team (Co-founder)
  • Chest Pain Committee
  • Stroke and Sepsis programs
  • DH ED Optimization
  • National Nurse Residency Program
  • DH Emerging Leader Graduate
  • Speaker at National Updates in Behavioral Emergencies (2024) and Poster Presenter at Society of Trauma Nurses (2025)
  • Paramedic Scope Expansion
  • Graduate Medical Education: Emergency Physician
  • Vital ER/Care Advisor
  • ED PEX Coach Program

Manager of Emergency Services

Dignity Health
01.2013 - 01.2016
  • Oversaw emergency department operations for a 60-bed Level I trauma, chest pain accredited, comprehensive stroke accredited emergency department. Responsibilities included payroll management, scheduling, staff coaching.
  • Projects, Achievements and Committees:
  • EHR Conversion to Cerner
  • Expansion to ACS Level I Trauma designation
  • Tower C Expansion including new ED
  • Graduate of DH Public Policy Citizens Academy
  • DH Humankindness Retreat facilitator

Charge Nurse-Emergency Services

Dignity Health
01.2011 - 01.2013
  • Managed patient flow and care in a busy Emergency Department using delegation of staff nurse duties and plan staffing assignments. Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations. Actively involved in multiple patient care and department planning committees to help ensure patient safety and satisfaction including LEAD program.

Staff Nurse-Emergency Services

Dignity Health
01.2006 - 01.2012
  • Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations in a busy Emergency Department. Actively involved in multiple patient care and department planning committees including LEAD program.

Staff Nurse-Emergency Services

Peace Health
01.2003 - 01.2006
  • Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations in a busy Level 2 Trauma Emergency Department.

Travel Nurse-Emergency Services

American Mobile
01.2001 - 01.2003
  • Various Healthcare Facilities including SJHMC and CRMC

New Graduate Nurse-Emergency Services

Northern Arizona Healthcare
01.2000 - 01.2001
  • Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations in a busy Level 2 Trauma Emergency Department.

Education

Master of Business Administration - Healthcare Leadership

Grand Canyon University
Phoenix, AZ
01.2017

Bachelor of Science in Nursing - undefined

Grand Canyon University
Phoenix, AZ
01.1999

Skills

  • Strategic planning and implementation
  • Time management and organization
  • Productivity and Finance management
  • Data analysis
  • Staff/leader coaching and development
  • Program development and sustainment
  • Performance Metrics
  • Collaboration
  • Operational efficiency

Timeline

Director of Emergency Services

Dignity Health
01.2016 - Current

Manager of Emergency Services

Dignity Health
01.2013 - 01.2016

Charge Nurse-Emergency Services

Dignity Health
01.2011 - 01.2013

Staff Nurse-Emergency Services

Dignity Health
01.2006 - 01.2012

Staff Nurse-Emergency Services

Peace Health
01.2003 - 01.2006

Travel Nurse-Emergency Services

American Mobile
01.2001 - 01.2003

New Graduate Nurse-Emergency Services

Northern Arizona Healthcare
01.2000 - 01.2001

Bachelor of Science in Nursing - undefined

Grand Canyon University

Master of Business Administration - Healthcare Leadership

Grand Canyon University
Jessica Allen