Jessica Allen
Mesa
Summary
Dynamic and results-oriented leader dedicated to fostering cooperative patient care within a fast-paced Level I emergency department. With 25 years of experience in emergency nursing, including 13 years in leadership roles at a busy trauma center, established a strong track record of enhancing ED throughput, team engagement, and implementing patient safety-driven initiatives. Expertise in developing staff and patient-centric programs has consistently improved outcomes and satisfaction. Committed to making a significant impact on emergency services across Arizona.
Overview
26
26
years of professional experience
Work History
Director of Emergency Services
Dignity Health
01.2016 - Current
- Oversee emergency department operations for a 60-bed Level I trauma, chest pain accredited, comprehensive stroke accredited emergency department. With an annual volume of 70,000 responsibilities include 100 FTE management, multiple service-line integration, finance and productivity management as well as strategic planning and implementation.
- Projects, Achievements and Committees:
- ED Core Trauma RN and Behavioral Health Core Teams (Founder)
- SWD ED Collaborative (Founder)
- Behavioral Health Taskforce (Founder)
- Trauma Mentoring Program (Co-founder)
- ED Trauma Operations (Co-founder)
- EV Pediatric Quality Council (Co-founder)
- EV CISM and Peer Support Teams (Co-founder)
- ED Throughput Team (Co-founder)
- Chest Pain Committee
- Stroke and Sepsis programs
- DH ED Optimization
- National Nurse Residency Program
- DH Emerging Leader Graduate
- Speaker at National Updates in Behavioral Emergencies (2024) and Poster Presenter at Society of Trauma Nurses (2025)
- Paramedic Scope Expansion
- Graduate Medical Education: Emergency Physician
- Vital ER/Care Advisor
- ED PEX Coach Program
Manager of Emergency Services
Dignity Health
01.2013 - 01.2016
- Oversaw emergency department operations for a 60-bed Level I trauma, chest pain accredited, comprehensive stroke accredited emergency department. Responsibilities included payroll management, scheduling, staff coaching.
- Projects, Achievements and Committees:
- EHR Conversion to Cerner
- Expansion to ACS Level I Trauma designation
- Tower C Expansion including new ED
- Graduate of DH Public Policy Citizens Academy
- DH Humankindness Retreat facilitator
Charge Nurse-Emergency Services
Dignity Health
01.2011 - 01.2013
- Managed patient flow and care in a busy Emergency Department using delegation of staff nurse duties and plan staffing assignments. Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations. Actively involved in multiple patient care and department planning committees to help ensure patient safety and satisfaction including LEAD program.
Staff Nurse-Emergency Services
Dignity Health
01.2006 - 01.2012
- Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations in a busy Emergency Department. Actively involved in multiple patient care and department planning committees including LEAD program.
Staff Nurse-Emergency Services
Peace Health
01.2003 - 01.2006
- Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations in a busy Level 2 Trauma Emergency Department.
Travel Nurse-Emergency Services
American Mobile
01.2001 - 01.2003
- Various Healthcare Facilities including SJHMC and CRMC
New Graduate Nurse-Emergency Services
Northern Arizona Healthcare
01.2000 - 01.2001
- Provided quality care for patients of all ages including the pediatric, adolescent, adult and geriatric populations in a busy Level 2 Trauma Emergency Department.
Education
Master of Business Administration - Healthcare Leadership
Grand Canyon University
Phoenix, AZ01.2017
Bachelor of Science in Nursing - undefined
Grand Canyon University
Phoenix, AZ01.1999
Skills
- Strategic planning and implementation
- Time management and organization
- Productivity and Finance management
- Data analysis
- Staff/leader coaching and development
- Program development and sustainment
- Performance Metrics
- Collaboration
- Operational efficiency
Timeline
Director of Emergency Services
Dignity Health
01.2016 - Current
Manager of Emergency Services
Dignity Health
01.2013 - 01.2016
Charge Nurse-Emergency Services
Dignity Health
01.2011 - 01.2013
Staff Nurse-Emergency Services
Dignity Health
01.2006 - 01.2012
Staff Nurse-Emergency Services
Peace Health
01.2003 - 01.2006
Travel Nurse-Emergency Services
American Mobile
01.2001 - 01.2003
New Graduate Nurse-Emergency Services
Northern Arizona Healthcare
01.2000 - 01.2001
Bachelor of Science in Nursing - undefined
Grand Canyon University
Master of Business Administration - Healthcare Leadership
Grand Canyon University
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