Jessica Arvayo
Chandler
Summary
Mass Communications and Media Studies graduate student seeking a position which utilizes my strong interpersonal skills and ability to quickly establish rapport with diverse customer groups. Proven track record of exceeding sales goals and customer relations. Highly organized and energetic - with an exceptional work ethic - who utilizes strong communication skills capable of building positive customer relationships.
Overview
12
12
years of professional experience
Work History
Cashier
HomeGoods
05.2024 - 02.2025
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Cashier
Ulta
10.2021 - 11.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Achieved top performer of the year for activating credit cards, exceeding the daily goals.
Customer Service Representative
Safelite AutoGlass
01.2017 - 04.2020
- Quickly and professionally answered incoming phone calls from policyholders, insurance agents, and auto glass shops.
- Gathered all necessary information for the claim, including verifying insurance coverage and deductible amounts.
- Helped new associates get up and running with customer orientation and training.
- Successfully upsold additional vehicle equipment to 50% customers on a weekly basis.
- Achieved recognition as Associate of the Floor and Associate of the Month for 5 months of tenure.
Customer Account Advisor
Consumer Cellular
10.2015 - 08.2016
- Attained and up-kept customer accounts, including maintaining customer information to ensure it was up to date, applying payments, and adjusting cellular plans as necessary.
- Successfully opened new accounts and upgraded cellular plans for existing customers.
- Consistently ranked top seller within sales team for signing on new customers.
- Successfully achieved daily, weekly, and monthly sales quotas set by management.
Cashier/Sales Associate
Kohl’s
08.2013 - 10.2015
- Quickly and efficiently processed customer transactions.
- Solicited and activated Kohl’s Charge Card Applications during check-out.
- Received recognition for achieving top 5 in the district for activating Kohl’s Charge Cards.
- Resolved customer complaints and inquiries regarding purchase transactions and merchandise.
Education
Bachelor of Arts - Mass Communication and Media Studies, Journalism and Mass Communication
Arizona State University
05-2023
Skills
- Google Analytics Certification
- Microsoft Office
- Excellent Verbal and Written Communication Skills
- Strong complaints resolution skills
- Ability to learn quickly and multitask
- Transaction handling
- Upselling techniques
- Complaint resolution
- Data entry
- Sales techniques mastery
- Point of sale proficiency
- Sales expertise
Timeline
Cashier
HomeGoods
05.2024 - 02.2025
Cashier
Ulta
10.2021 - 11.2023
Customer Service Representative
Safelite AutoGlass
01.2017 - 04.2020
Customer Account Advisor
Consumer Cellular
10.2015 - 08.2016
Cashier/Sales Associate
Kohl’s
08.2013 - 10.2015
Bachelor of Arts - Mass Communication and Media Studies, Journalism and Mass Communication
Arizona State University
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