Jessica Bolanos
Phoenix
Summary
Dynamic professional with a rich background in social services. Excelled in case management and bilingual communication, enhancing client service and operational efficiency. Demonstrated expertise in database administration and multidisciplinary team collaboration, achieving significant improvements in client care processes.
Overview
11
11
years of professional experience
Work History
Social Work Intern
Osborn School District
08.2024 - Current
- Offered community resource guidance to clients to meet family needs for assistance.
- Responded to crises and emergency situations to provide immediate assistance to persons in need.
- Maintained client reports to track client progress, record interventions and provide relevant data for analysis.
- Consulted with other professionals to gain insight and advice and build strong network within organization.
Club Manager
American Legion Post 41
01.2024 - Current
- Recruited, hired, and trained to develop high-performing staff.
- Coordinated with local authorities to verify club compliance with all relevant laws and regulations.
- Scheduled staff shifts to meet business demands and coordinate adequate coverage.
- Maintained an up-to-date knowledge of trends and developments in hospitality industry to improve service.
- Prepared monthly reports and budgets to track revenue and expenses.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Care Coordinator
Southwest Human Development
06.2022 - 10.2023
- Managed caseload of 35+ families by completing intake interviews (including birth to five assessments) and created developmental treatment plans.
- Provided interpretation services during assessments as needed for Spanish speaking families.
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in preparing applications for programs like AHCCCS, Social Security, and ALTCS.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Caseworker I
City of Phoenix
11.2021 - 06.2022
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Assisted clients in identifying community resources and connecting with appropriate services.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Assisted clients in preparing applications for assistance programs.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
Secretary III
City of Phoenix
06.2019 - 11.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted in special projects like COVID-19 City of Phoenix Small Business Grants through data entry and providing Spanish-speaking support for small business owners.
Administrative Assistant II
Southwest Human Development
09.2013 - 06.2019
- First point of contact for developmental assessments program. Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Provided interpretation services for Spanish-speaking families as needed.
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Assisted in the creation and implementation of an internal database used to track client progress and EMR information.
Education
Master of Social Work -
Arizona State University
Tempe, AZ05-2026
Bachelor of Science - Family And Human Development
Arizona State University
Tempe, AZ05-2021
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
Phoenix, AZ05-2011
Skills
- Referrals and networking
- Case management
- Social services
- Bilingual in English and Spanish
- Multitasking and organization
- Database Administration
- Analytical and critical thinking
- Time management
- Multidisciplinary team collaboration
Affiliations
- American Legion Post 41
- Autism Society of Greater Phoenix
Timeline
Social Work Intern
Osborn School District
08.2024 - Current
Club Manager
American Legion Post 41
01.2024 - Current
Care Coordinator
Southwest Human Development
06.2022 - 10.2023
Caseworker I
City of Phoenix
11.2021 - 06.2022
Secretary III
City of Phoenix
06.2019 - 11.2021
Administrative Assistant II
Southwest Human Development
09.2013 - 06.2019
Master of Social Work -
Arizona State University
Bachelor of Science - Family And Human Development
Arizona State University
Associate of Arts - General Studies
Maricopa Community Colleges, Phoenix College
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