Jessica Briggs

Sr. Site Administrator

Alorica

09.2012 - Current

- Report directly to Senior Executive Director; manage site operations for a BPO center with 900+ employees.
- Develop and monitor multiple budgets for site, client events, and corporate initiatives.
- Create contractual agreements and conduct market cost analysis to optimize expenditures.
- Oversee recruiting and staffing for various clients and lines of business.
- Manage compliance with HIPAA, EEO, and other regulatory requirements.
- Coordinate transportation logistics and vendor relations for site operations.
- Lead community outreach programs and serve as Co-Chairman of Making Lives Better with Alorica – Tucson.
- Plan and execute large-scale events and fundraising initiatives.
- Implement inventory and procurement systems that saved the company hundreds of thousands annually.
Conducted thorough site inspections, identifying potential issues and taking corrective action as necessary.
Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
Established strong relationships with key stakeholders to ensure effective communication channels were maintained at all times.
Managed contract negotiations with external partners, resulting in cost savings without compromising service delivery or performance outcomes.
Scheduled staff and volunteers to cover all necessary duties during planned events.
Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.