Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Campbell

Gilbert

Summary

Results-driven and dedicated retail leader with over 10 years of customer service and store operations experience. Proven ability to lead teams, optimize sales performance, execute corporate merchandising directives, and maintain brand consistency. Passionate about visual storytelling, delivering exceptional customer experiences, and fostering high-performing, motivated teams. Skilled in fast-paced, high-volume retail environments with a focus on aesthetics, inventory control, and operational excellence.

Overview

13
13
years of professional experience

Work History

Titles Verification Processor

Santander Consumer USA
01.2022 - 01.2025
  • Maintained consistent cross-functional communication with national dealership groups and partners including AutoNation, Hertz, and Enterprise.
  • Collaborated with internal and external stakeholders to ensure accuracy in customer data - reflecting high attention to detail, process adherence, and brand reputation management.
  • Managed documentation and verification processes while meeting deadlines in a high-volume, deadline-driven environment.

Verification Specialist

GM Financial
01.2015 - 01.2017
  • Handled 100+ inbound calls daily, delivering quality service while resolving customer inquiries and loan verification issues.
  • Ensured accurate documentation for client records, reflecting a detail-oriented approach to compliance and customer satisfaction.

Rental Car Manager / Cashier Operations Manager

AutoNation
01.2014 - 01.2015
  • Oversaw day-to-day retail operations, managed cash drawers, and coordinated inventory needs with the sales team.
  • Trained and mentored team members on POS systems and customer service excellence.
  • Delivered superior service by resolving issues promptly, accommodating last-minute customer requests, and enhancing customer loyalty.
  • Supported in-store merchandising efforts and ensured displays aligned with brand image and seasonal changes.

Sales Associate / Lead Cashier

Charming Charlie
01.2012 - 01.2014
  • Executed visual merchandising plans including color-coordinated floor displays to align with brand identity.
  • Balanced cash drawers and led closing/opening procedures.
  • Maintained organized sales floor and contributed to seasonal visual resets - showing strong attention to detail and a flair for visual storytelling.

Education

Associate - Theology

Theos Bible College
01.2021 - 12 2021

Skills

Teamwork and collaboration

Quality control

Reports analysis

Data entry experience

Process control

Customer service

Employee training

Inventory monitoring

Multitasking and organizing

Timeline

Titles Verification Processor

Santander Consumer USA
01.2022 - 01.2025

Associate - Theology

Theos Bible College
01.2021 - 12 2021

Verification Specialist

GM Financial
01.2015 - 01.2017

Rental Car Manager / Cashier Operations Manager

AutoNation
01.2014 - 01.2015

Sales Associate / Lead Cashier

Charming Charlie
01.2012 - 01.2014

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Jessica Campbell