Jessica Coffland
Phoenix
Summary
Results-driven management professional and interpreter with a proven track record of leading teams to success. Demonstrates a strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Excels in strategic planning, process improvement, and fostering a culture of accountability and excellence. Adaptable and consistently meets changing organizational needs, resulting in a reputation for delivering exceptional results.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Provider Manager/Staff Interpreter
TCS Interpreting
01.2021 - Current
- Managed all TCS Staff Interpreters, 800 freelance and cart providers
- Interpreted for Deaf Government employees and in legal settings
- Screened new interpreters and provided feedback for those needing improvement
- Collaborated with scheduling department to ensure clients had most appropriate providers
- Managed Interns and provided 1:1 mentoring services
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Staff Public Interpreter
Phoenix Day School for the Deaf
01.2018 - 01.2021
- Interpreted IEP meetings between hearing parents and Deaf staff members
- Interpreted trainings for hearing and Deaf staff members and presentations for Deaf administration
- Interpreted on-campus interactions between students, faculty and staff
- Mentored newer interpreters
Adjunct Professor
Phoenix College
01.2016 - 01.2021
- Professor for ASL to English Interpreting, English to ASL Interpreting, and Ethics and Decision-Making for Sign Language Interpreters
- Instructed students and monitored progress on the skills needed to work as professional ASL/English interpreters
- Boosted class participation rates by fostering a positive and collaborative learning environment.
- Encouraged class discussions by building discussions into lessons, actively soliciting input, asking open-ended questions and using techniques to track student participation.
Freelance ASL/English Interpreter
Self-employeed
01.2009 - 01.2021
- Interpreted primarily in Legal settings, business and government, educational-primary, secondary and collegiate levels, community events, Video Relay Service/ Video Remote Interpreting and conference settings.
- Interpreted for Deaf attorneys and Deaf-lead conferences
- Served as a linguistic consultant for colleagues, offering support and guidance on challenging interpretation assignments.
- Strengthened cross-cultural relationships by delivering culturally-sensitive interpretations to diverse audiences.
Staff Interpreter/Team Supervisor
TCS Interpreting
01.2012 - 01.2016
- Interpreted primarily legal, government and cleared assignments
- Served as primary point of contact for a team of staff interpreters
- Consulted team members on TCS policy and technical, ethical, and performance issues
- Assisted team members with developing and achieving measurable annual goals
- Assisted mentees in identifying reasonable and attainable goals
- Regularly reviewed video assignments given to mentees to provide feedback on specific skill sets
- Interpreted assignments with mentees to monitor their process and provide real-time feedback
Education
Master of Arts - Interpretation
Gallaudet University
Washington, DC05-2013
Bachelor of Arts - Interpretation
Gallaudet University
Washington, DC05-2011
Skills
- Strong communication and Interpersonal Skills in ASL and spoken English
- Team leadership
- Documentation proficiency
- Building professional relationships
- Workforce development
Certification
- RID Special Certificate: Legal (SC:L)
- RID/NAD National Interpreter Certification (NIC)
- Arizona Legal-A License
- Gallaudet American Sign Language Proficiency: Level 4
Military Service
- Sergeant, Army National Guard (2009-2017)
- Sergeant, United States Marine Corps (1997-2001)
- Managed small team of marines/soldiers
- Assisted Marines/ Soldiers in identifying measurable goals
Affiliations
- Registry of Interpreters for the Deaf
- Conference of Interpreter Trainers
Languages
English
Full Professional
American Sign Language
Full Professional
Timeline
Provider Manager/Staff Interpreter
TCS Interpreting
01.2021 - Current
Staff Public Interpreter
Phoenix Day School for the Deaf
01.2018 - 01.2021
Adjunct Professor
Phoenix College
01.2016 - 01.2021
Staff Interpreter/Team Supervisor
TCS Interpreting
01.2012 - 01.2016
Freelance ASL/English Interpreter
Self-employeed
01.2009 - 01.2021
Master of Arts - Interpretation
Gallaudet University
Bachelor of Arts - Interpretation
Gallaudet University
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