Jessica Collay
Avondale
Summary
Well-rounded and results-driven professional with a strong background in financial services, customer support, and business development. Proven ability to generate revenue, optimize processes, and build lasting client trust. Known for adaptability, discipline, and integrity in high-pressure environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Childcare Provider
Self-Employed
12.2013 - Current
- Promoted child development through fitness, creativity, and emotional support.
- Fostered long-term trust with families by providing consistent care and communication.
- Developed and implemented age-appropriate activities to enhance children's cognitive and social development.
- Established safe, nurturing environment fostering emotional growth and well-being for children.
Business Development Projects
Independent Consultant
03.2025 - 06.2025
- Designed and executed client acquisition/appointment-setting strategy generating $500K in revenue in 30 days.
- Created scalable workflows later adopted company-wide.
- Delivered measurable ROI in a short-term, high-pressure environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Participant Transition Services Representative
MassMutual
11.2017 - 05.2020
- Educated participants on retirement plan options (401k, 403b, 457a) and assisted with fund transfers.
- Streamlined processes, improving response times and participant experiences.
- Retained business by encouraging IRA openings with MassMutual.
Customer Service Representative
Conduent
03.2015 - 07.2016
- Guided customers through federal benefit applications (food stamps, AHCCCS, cash assistance).
- Maintained professionalism under pressure while resolving disputes.
- Reduced process inconsistencies and trained new team members.
Recruiter
Ciox
01.2013 - 05.2014
- Conducted screenings, reference checks, and background verification.
- Built candidate pipelines and improved placements by developing strong client and candidate relationships.
Education
Bachelor of Arts - Sociology
Arizona State University
01.2014
Skills
- Sales & Lead Generation Retirement Services Customer Support
- Workflow & Process Optimization Training & Mentorship
- Communication & Trust-Building Problem Solving Adaptability
Accomplishments
- Generated $500,000 in new revenue in 30 days by creating and executing a scalable client acquisition strategy (Independent Consulting).
- Built appointment-setting workflows that became the model for an entire department.
- Consistently exceeded sales and customer satisfaction goals in finance and customer service roles.
- Developed strong, trusting relationships with families and clients across industries.
Certification
- SIE (Securities Industry Essentials)
- FINRA Series 6 License
- Life & Health Insurance Licenses
Timeline
Business Development Projects
Independent Consultant
03.2025 - 06.2025
Participant Transition Services Representative
MassMutual
11.2017 - 05.2020
Customer Service Representative
Conduent
03.2015 - 07.2016
Childcare Provider
Self-Employed
12.2013 - Current
Recruiter
Ciox
01.2013 - 05.2014
Bachelor of Arts - Sociology
Arizona State University
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