Jessica Coss
Tucson,AZ
Summary
Hard working and dedicated professional with a positive attitude. Skilled in delivering exceptional customer service both in English and Spanish, especially in a fast-paced retail environment. Seeking to transition into a new field as a Laser Technician where these skills can drive success and foster positive outcomes. Having a comprehensive understanding of laser technology and hands-on skills in equipment calibration and operation. Dedicated to delivering exceptional results and ensuring client satisfaction through meticulous attention to detail.
Overview
3
3
years of professional experience
Work History
Cashier Team Lead
Jim Click Hyundai
08.2022 - 01.2025
- Welcomed customers to ensure a great first interaction into the dealership.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Developed strong relationships with repeat customers through friendly service interactions.
- Trained team members on cash register operation and cash handling.
- Performed cash, card, and check transactions to complete customer purchases.
Intern
Jim Click Ford
06.2022 - 08.2022
- Filed and input into a system large amounts of paperwork such as service forms, report order forms, rental agreements and payment sums.
- Supported staff members in their daily tasks, reducing workload and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files.
- Collected, arranged, and input information into database system.
Education
Laser Technician
National Laser Institute
Scottsdale, AZ08-2024
High School Diploma -
Sunnyside High School
Tucson, AZ05-2022
Skills
- Positive attitude
- Excellent customer service
- Team leadership
- Problem-solving
- Client consultation
- Laser safety protocols
- Laser hair reduction
- Tattoo removal
- Skin rejuvenation
- IPL
- Microdermabrasion
- Microneedling
- Cool sculpting
- IPL
Timeline
Cashier Team Lead
Jim Click Hyundai
08.2022 - 01.2025
Intern
Jim Click Ford
06.2022 - 08.2022
Laser Technician
National Laser Institute
High School Diploma -
Sunnyside High School
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