Jessica Escudero
Goodyear
Summary
Proven track record in enhancing customer satisfaction, demonstrated during tenure at NickCo Hospitality. Skilled in guest engagement and exceptional customer service, adept at fostering positive dining experiences. Successfully resolved complaints, boosting customer loyalty. Strong work ethic and adept in service prioritization, significantly contributing to team efficiency and operational excellence.
Overview
14
14
years of professional experience
Work History
Server/Server Trainer
Oreganos Pizza
Goodyear, AZ
11.2024 - Current
- Provided exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Trained new staff on menu items, service protocols, and operational standards.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Resolved customer complaints promptly to maintain positive dining experiences.
Server/Server Trainer
NickCo Hospitality
Del Mar, CA
11.2018 - 08.2024
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Served food and beverages promptly with focused attention to customer needs.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Restaurant Server
Claim Jumper Restaurant
Costa Mesa, CA
12.2016 - 05.2018
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Bussed and reset tables to keep dining room and work areas clean.
Server Assistant
Souplantation & Sweet Tomatoes
Brea, CA
02.2015 - 10.2016
- Bussed tables between courses and load and unloaded trays to expedite tasks.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Assisted with dining room set up prior to and after service period.
- Collaborated with other staff members to maintain high-level customer satisfaction.
Teacher's Assistant
Corona-Norco Unified School District
Corona, CA
08.2012 - 05.2013
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Maintained safety and security by overseeing students in recess environments.
- Graded assignments and reported individual progress to teacher.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
Education
High School Diploma -
Centennial High School
Corona, CA05-2012
Skills
- Guest Engagement
- Table Bussing
- Table Setting
- Food inspection
- Exceptional customer service
- Sales Techniques
- Strong Work Ethic
- Service prioritization
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server/Server Trainer
Oreganos Pizza
11.2024 - Current
Server/Server Trainer
NickCo Hospitality
11.2018 - 08.2024
Restaurant Server
Claim Jumper Restaurant
12.2016 - 05.2018
Server Assistant
Souplantation & Sweet Tomatoes
02.2015 - 10.2016
Teacher's Assistant
Corona-Norco Unified School District
08.2012 - 05.2013
High School Diploma -
Centennial High School